Kayla Hernandez

Experience

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  BizBash Media

  Jun 2008 - Oct 2017

  Commercial Photographer

  Founded in 2000, BizBash is the only editorial brand that takes event and meeting style seriously. We cover events of all sizes and types throughout North America, providing planners with the information, innovation, and insights they need to create magical experiences.In addition to reporting on industry news, trends, and innovation, BizBash provides online tools including a comprehensive, searchable directory of more than 49,800 vendors, a job board, and BizBash Masterplanner, a subscription-based calendar of upcoming events. We also publish BizBash magazine and the National Venue and Supplier Guide, produce the BizBash IdeaFest expos and conferences, and publish a series of daily and weekly newsletters. Show less

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  University of Central Florida Art Gallery

  Sept 2010 - Sept 2013

  Exhibit & Database Manager

  • Assisted with cataloging and registration of artworks, ensuring accurate and comprehensive documentation.• Conducted condition reports on incoming and outgoing artworks, ensuring their preservation, and documenting any changes or damages.• Collaborated with curators and exhibition teams to coordinate logistics, including artwork transportation, insurance, and installation requirements.• Supported the implementation and maintenance of the art collection management database, ensuring data integrity and consistency.• Assisted in the organization and analysis of research materials, including books, articles, and archival documents. Show less

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  Wiley University Services

  Oct 2014 - Jul 2024

  This role focused on technology, robotic process automation, and the user experience through Human-Centered Design workshops that provide insights and develop solutions in alignment with Wiley University Services' business needs. It provides me the opportunity to work across multiple departments and disciplines as a standard bearer for process excellence and efficiency. • Led operational excellence efforts, optimizing processes for seamless service delivery.• Collaborated with a cross-departmental team to conduct agile testing of new resources and solutions.• Developed a student-centered service model that significantly increased student retention by over 25% in semester over semester reporting. • Led a cross-functional team in achieving retention goals and fostering collaboration.• Advocated for student needs by actively engaging with leaders and decision-makers to develop innovative solutions for addressing retention challenges and improve student outcomes.• Analyzed historical retention data to identify trends and pain points to recommend optimized course sequences for first-year students, increasing first-year retention by +30%.

  • Process Analyst, Sr

    Nov 2019 - Jul 2024

  • Operations Manager

    Dec 2018 - Nov 2019

  • Retention Team Lead

    Oct 2014 - Nov 2018
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  AdventHealth

  Jul 2024 - now

  Process Analyst