Joseph Cooper

Experience

• 

  YMCA of Greater Houston

  May 2004 - Nov 2010

  Baytown Branch - Welcome Center & Aquatics Supervisor

  -Process all membership applications and file them accordingly. Maintain monthly and bi-monthly membership statistic reports, and income reports.-Ensure payment for all memberships, and attempt collection on those whose automatic draft have been returned, as well as manage all invoice memberships.-Respond to member’s questions and solve problems that come up as necessary.-Hire, train, and supervise all Welcome Center staff. Ensure customer service standards are met at all times.-Ensure Welcome Center cash handling procedures are followed, and assist with daily deposits as necessary. Show less

• 

  Insperity

  Nov 2010 - now

  - Manage any issues/projects related to the Drug Screening and Physical Examination processes.- Assist clients with all phases of the background and drug screening processes.- Perform background screenings such as previous and current employment, education, professional licenses, and professional and personal references.- Use speciality software to assist in the completion of these screenings including some third-party sources.-Work with vendors to ensure timely reporting for background and drug screenings as well as to ensure company protocols are followed.- Prepare reports for clients based on my findings through the background screenings.- Work with all those in the department to ensure that the screenings are completed in a timely manner.- Act as back-up to the criminal background screenings,motor vehicle records, and new orders departments. Show less - Assist clients with all phases of the background and drug screening processes.- Perform background screenings such as previous and current employment, education, professional licenses, and professional and personal references.- Use speciality software to assist in the completion of these screenings including some third-party sources.-Work with vendors to ensure timely reporting for background and drug screenings as well as to ensure company protocols are followed.- Prepare reports for clients based on my findings through the background screenings.- Work with all those in the department to ensure that the screenings are completed in a timely manner.- Act as back-up to the criminal background screenings,motor vehicle records, and new orders departments. Show less - Perform background screenings such as previous and current employment, education, professional licenses, and professional and personal references.- Use speciality software to assist in the completion of these screenings including some third-party sources.- Prepare reports for clients based on my findings through the background screenings.- Work with all those in the department to ensure that the screenings are completed in a timely manner.- Act as back-up to the criminal background screenings & motor vehicle records departments. Show less

  • Manager, Customer Support

    Jan 2021 - now

  • Senior Customer Liaison

    Mar 2018 - Jan 2021

  • Customer Liaison

    Apr 2013 - Mar 2018

  • Processing Coordinator II

    Nov 2010 - Apr 2013