Idoia Larrea Epelde

Experience

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  ING

  Jan 2002 - May 2004

  Head of Product Management International Payments & Cash Management

  Research on market-products-processes. Definition and implementation of cash management products and services in the European market (i.e. Uniform Product Pricing Structure per customer segment, Electronic Account Statements, reposition payment products in the European market due to European regulations). Customer orientation, by supporting Sales Teams, internally and with the customers. (i.e. participating in Request for Proposal phases with Corporate customers. Focus on client servicing, mapping customer requests with ING’s capabilities to be worked out in a proposal for the customer). Show less

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  ING Investment Management

  Jun 2004 - Sept 2014

  Linked to the Marketing, Sales and Client Servicing departments of ING Investment Management, responsible for implementing solutions linked to customer’s demands and regulatory needs while guarding the Technology strategy. These are mainly focused on Reporting, CRM and Web solutions.Tasks include the translation of Business Requirements into solutions, assessing functional, technological and operational impacts, managing the implementation directly or with project managers, responsible for line and project budgets. Direct management to a team of 6 – 12 business analysts and application developers. Last completed projects include implementation of BI tool (Qlikview) and Salesforce.com as CRM solution. Show less Assess immediate and future business demands across the investments value chain, providing functional advice on solutions, investments required and initiatives to be raised. Tasks included building a team with new tasks, responsibilities, processes and guidelines (on-shoring earlier outsourced activities). Translating Business Requirements into IT solutions, assessing impact, possible scenarios, synergies and approach. Develop business cases and detail Application/Process Plans to support the business demands (in line with business and application strategy). Manage a team of 12-16 Application Consultants, mainly involved in project implementations and smaller enhancements, besides managing the relationships with the software providers. Show less Account Management towards ING Investment Management departments across the investment value chain, providing functional advice, proposing solutions and initiating projects. Managing outsourcing party responsible for the execution of projects and maintenance of applications.Tasks included organizing and building a team with new tasks, responsibilities and processes derived from outsourcing of some IT functions. Translating Business Requirements into solutions. Aligning developments and strategy with software providers and outsourcing party. Owner of Change, Incident, Problem Management Processes. Manage a team of 12 professionals (working with external service providers) Show less

  • Head of Business Technology for Client Group Europe

    Jul 2009 - Sept 2014

  • Head of Application Consulting

    May 2007 - Jul 2009

  • Head of Business Demand Management

    Jul 2005 - May 2007

  • Lead Competence Teams Risk, Performance, Accounting & Reporting and Settlements

    Jun 2004 - Jul 2005
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  ING

  Dec 2014 - now

  Launch Instant Payments in The NetherlandsSEPA Payments - EPC RulebooksPSD2Risk AnalysisAgile Framework

  • Product Lead Order Manager As A Platform

    Jul 2023 - now

  • Business Chapter Lead - Payments & Cards

    Nov 2018 - Jul 2023

  • Global Principal Product Owner (Payments & FI)

    Dec 2014 - Oct 2018