Chris Brookins

Experience

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  Sprint

  Jan 2002 - Jan 2006

  Billing Consultant Specialist
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  Touchstone Wireless

  Jan 2007 - Jan 2009

  Production Manager

  Accomplish manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining direct reports; initiating, coordinating, and enforcing systems, policies, and procedures in accordance to company objectives.Develop and complete production forecast plans by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries. Develop, coach and mentor staff to identify individual, team and departmental opportunities and / or strengths to heighten awareness of actions that could affect the company’s strategic direction Meno dettagli

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  Matrix Medical Network

  Jan 2012 - Feb 2015

  OPERATIONS LEADER, MEMBER RELATIONS

  Successfully leverage team members, processes and technology resources in a fast paced sales/customer service Contact Center environment to drive positive outcomes through daily analysis of current and historical performance trends. Monitor-track KPI performance outputs and initiating strategic actions through effective communication to associates and leadership to meet or exceed Contact Center expectations. Complete daily, weekly and monthly reports to identify and share coaching opportunities for improvement to include monthly present out to S.VP. and quarterly present out to C.O.O.Supervisor one on ones to heighten awareness of KPI improvement opportunities of productivity and effectiveness at a team level to influence behaviors in addition to the mentorship of staff Improved quality scores and productivity by 2.5% by providing effective coaching to team members through ongoing training, behavioral monitoring, and performance improvement plans Led change management and operational activities necessary to successfully implement Nesting / Mentoring training program in multiple Contact Centers with a potential net gain of 1.6M Project owner of a dedicated Inbound and Blended Team with a possible net gain of 1.3M  Project owner of Spanish Transfer Line process to net gain annualized approximately 340k Meno dettagli

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  Symmetry Financial Group

  Jan 2016 - now

  Field Underwriter

  Have you been searching for an opportunity to create passive income or maybe even a career change?