Stuart George

Experience

• 

  Teleperformance, USA

  Jun 2006 - Oct 2021

  - Consulted with clients to define requirements for changes to the CRM solution- Implemented CRM solutions for clients in various sectors including Technology, Customer Service, Retail, Travel, Government, News, etc..- Coordinated with Development team to design, scope, and implement changes to custom add-ins attached to the CRM system- Coordinate with Client, Developers, and Operations to complete projects on time.- Responsible for troubleshooting, and testing the CRM Application, add-ins, and end-user webpages related to the CRM- Customize the end-user customer portal based on client request, using PHP, JQuery, HTML, and CSS - Interact Microsoft SQL databases to write queries to create, edit, modify and retrieve information for the CRM Databases.- Gathered the requirements and implemented 10 separate Client launches of various CRM Complexities.- Responsible for managing, troubleshooting, maintaining implementations of CRMs for clients including Oracle Service Cloud (RightNow) and an Internally built CRM application.- Modify the .NET add-ins for integrations into the RIghtNow solution. Show less - Provide initial troubleshooting and investigation of any issues causing downtime to centers. Including areas of applications, circuits, desktops, proxies, networking, system and telephony equipment.- Work with operations and clients to determine the issue being reported and prioritize appropriately based on company guidelines.- Coordinated with technicians and operations to document and resolve production effecting issues.- Communicating outages affecting operations to operations and executive levels. Show less

  • Lead CRM Administrator

    Mar 2010 - Oct 2021

  • Help Desk Tier 2 Lead

    Feb 2008 - Mar 2010

  • Help Desk Tier 2 Analyst

    Mar 2007 - Feb 2008

  • Support Center Analyst

    Jun 2006 - Mar 2007
• 

  Blytheco

  Oct 2021 - Apr 2022

  CRM Consultant

  - Worked with clients to understand current business processes and requirements for systems.- Consulted with the client on how to transform and improve processes with their CRM solutions- Configured Creatio to meet clients business objects and improve their processes- Designed report dashboards to allow the business to quickly identify key metrics- Developed JaveScript and C# integrated enhancements for Creatio CRM Solution- Used PostMan to test customer APIs and design integrations between Creatio and the clients systems Show less

• 

  Discover Financial Services

  Apr 2022 - now

  Software Developer

  - Deploy and support React applications to support business operations.- Develop and support metrics and performance statistics to support business analytics