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Miguel Antonio Ocampo Frias

Miguel Antonio Ocampo Frias

Soporte Técnico Bilingue IT

Followers of Miguel Antonio Ocampo Frias227 followers
location of Miguel Antonio Ocampo FriasPlaya del Carmen, Quintana Roo, Mexico

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  • Timeline

  • About me

    Sales, Technology & IT

  • Education

    • Universidad de Londres

      2009 - 2012
      Comunicación Multimedia Tecnología

      Comunicación Multimedia, Radio, After Effects, Photoshop

    • Universidad Nacional Abierta y a Distancia

      2014 - 2018
      Ingeniería en Desarrollo de Software Ingeniería de software

      Ingeniería en Desarrollo de Software

    • Universidad Autonoma Metropolitana de Mexico

      2005 - 2006
      Economía Economics

      Lic. en Economía

  • Experience

    • TeleTech

      Jan 2003 - Dec 2003
      Soporte Técnico Bilingue IT

      Soporte Técnico Bilingüe (inglés y español)

    • Human and Marketing

      Jan 2004 - Dec 2010
      Gerente de Operaciones

      Coordinación de cuentas y proyectos.Coordinación de personal.Atención a cuentas especiales.

    • CompuCom

      Feb 2011 - Apr 2015
      IT Support English and Spanish

      Soporte Técnico Merck Sharp and Dohme – Royal Caribbean - IntelAsesoría en inglés y español a usuarios y empleados de la farmacéutica Merck Sharp and Dohme, Schering Plough, de la empresa de Cruceros Royal Caribbean y de Intel. Alta experiencia en el uso de dispositivos móviles: iPhone, blackberry, iPad, dispositivos Windows Mobile, computadoras de escritorio y laptops de todas las marcas.Atención en diferentes programas de Windows como la suite Office 2003 y Office 2010. Sistemas específicos de la empresa, servidores AS400, JD Edwards E2E y Lotus Notes, además de Operación de servidores especializados de la empresa.Ayuda en implementación de sistemas y aplicaciones para iPad, iPhone, Windows Mobile, WindowsPhone 8 y Windows 8 para escritorio.Certificado en A+ y como Apple Product Professional. Show less

    • American Express

      May 2015 - Nov 2015
      Ejecutivo de cuentas

      Tech and Financial Support to American Express Account Holders through the phone. Support also included helping them manage their account and finding the best options to improve their credit and get better credit options. Also supported The American Express Card App for Android and iOS, as much as the online platform at americanexpress.com

    • Funkrea

      Aug 2015 - Jan 2016
      Copywriter Freelance

      Copywriter Freelance para campañas de redes sociales.Freelance Copywriter and Content Creation for Social Networks. I was in charge of the creation of content for clients like Simpli and OME Mexico.

    • Tesla Motors

      Nov 2015 - Jul 2016
      Product Specialist

      Tesla Motors is an electric car Company that produces high performance and high utility cars. For this reason, our job responsibilities involved introducing the brand to our new customers in Mexico and how Model S, Model X and Model 3 can improve their life. Even more, we invited our visitors to experience the power and reliability of our car first hand by doing a test drive. Worked directly under Country Manager Francoise Lavertu.

    • Exotic Travelers

      Oct 2016 - Jul 2017
      Ventas - Atencion a Clientes

      Started in a Customer assistance / Customer Care Program for Special VIP guests inside the El Dorado Royale Hotel. Months later, I changed to the Sales Department in which we promote the Hotels and Services of Karisma Hotels and Resorts around the world. At the same time we give Customer Assistance to Travel Agents who are Diamond 5 level and Elites.

    • Karisma Hotels & Resorts

      Jul 2017 - Dec 2018
      Sales Programs & Education Coordinator

      Started as Hotel Sales for Karisma located at El Dorado Royale Hotel. After six months grew to Sales Programs and Education Coordinator. In charge of updating Sales Programs information for all Sales teams across the company. In charge of Travel Agents website. Update own and third party web sites with our current information and help drive sales to our company. In charge of training specific areas of Hotel Personnel about Karisma Company Programs. Promote Hotels and Services of Karisma Hotels and Resorts with our main Tour Operators and Travel Agents. Answer FAQs about our Travel Agent Rewards Programs via phone, email and face to face. Coordinate Customer Assistance to Travel Agents from all Diamond levels and Elites. Show less

    • Lara y Luca, Playa del Carmen

      Dec 2018 - Apr 2019
      Nuevos Proyectos

    • Grupo Vidanta

      Apr 2019 - Aug 2019
      Sales Associate

    • Breathless Riviera Cancun

      Aug 2019 - Mar 2020
      Media Manager

      Inicio: Atencion Bilingue a huéspedes.Final: Análisis de Información y auxiliar en el Manejo de Social Media del Hotel

    • The Fives Hotels & Residences

      Nov 2020 - Jan 2024
      Wedding Sales Executive

      Room Block Sales for Groups and Weddings. All the Follow up of the Sales Process. Since the generation of the lead, closing the sale, creating and sending of the contract and Follow up all the way until the Wedding Planning process starts.Monthly sales over 140,000 USD.

    • Eventing Travel

      Jan 2024 - now
      Sales & Travel Director

  • Licenses & Certifications

    • A+

      CompTIA
      Oct 2014

    • Apple Product Specialist

      Apple