ROHIT KAUL

Experience

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  Tech Live Connect

  May 2013 - Sept 2014

  Business Process Manager

  1. Team Management* Manage a team of 20 to 25 FTEs* Ensure team meets stipulated Timelines and Service level Agreements.Performance Review & Appraisals Ensuring Weekly & Monthly review of the Team Performance & feedback thereof is given* Actively manage staff on a regular basis to ensure all issues are dealt with effectively and efficiently* Train, coach and motivate team members* Conduct weekly/monthly meetings with the staff* Maintain control of qualitative and quantitative productivity of team individuals.* Resolve escalated queries.* Ensure team is aware of all updates and changes in policies/ procedures and processes.2. Client Interaction* Interact with client coordinators for process related issues.* Working in close co-ordination with Client Coordinator to ensure all SLA's are met* Working in close co-ordination with Client Coordinator to ensure any issues are resolved on a timely basis* Maintain and report a MIS of activity (output) for individuals & Team.* Serve as process ambassador and represent team during client facility visits.* Be in regular email contact and ensure all problems are ironed out on a timely basis.3. Miscellaneous* Support and assist the Manager Operations.* Should be able to do analysis for process improvement* Implement quality processes and procedures and assist in change management.* Responsible for the entire day to day operation of the team* Coordinate and conduct interviews for process ramp up.* Organize trainings & refreshers for existing & new hire batches Show less

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  Nityo Infotech

  Oct 2014 - Oct 2017

  Senior Manager Sales Business Development
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  LearnersQ Inc (Eupskill.com)

  Nov 2017 - Mar 2020

  General manager (Sales & Ops)
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  Careerera -SNVA EduTech

  Apr 2020 - now

  Sales & Business Operations (International Markets)