Mitzangela Macias

Experience

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  Starbucks

  Oct 2020 - Jan 2022

  Barista

  • Trained upcoming baristas in beverage making, customer service skills, and corporation standards and protocols.•Provided friendly customer service to over 50 customers in 30 minutes, fast-paced environment, all while remainingcalm during periods of high volume.• Memorized over 50 menu items and created custom drinks for 70 to 200 customers a shift.• Managed to happily fulfill customer orders including hot and cold drinks, seasonal offerings, and over 80 menu items.• Community recognition for excellent customer service, and customer satisfaction. Show less

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  Miami Open and Hard Rock Stadium

  Mar 2022 - Apr 2022

  Media Press Clipping / Welcome Desk Assistant

  • Assist in timely tracking and reporting of media coverage daily through the whole duration of the tournament, entering data into tracking system and creating reports.• Distribution of tournament information including match statistics, press conference transcripts, daily schedule, and press releases.• Management of media ticket program.• Assist with player appearances.

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  F1 Miami Grand Prix

  Apr 2022 - May 2022

  Events & Fan Experience

  • Assisted with the plans of Formula 1 Campus Activations and fan experience• General logistics and management – including set-up/break-down of spaces• Helped with hospitality areas• Assisted with campus activation execution

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  F1 Miami Grand Prix

  Jan 2023 - May 2023

  Corporate Partnerships Intern

  • Oversaw and led load-ins for various partner activations prior to the race in two zones on campus. Worked closely with full-time staff to build relationships with the numerous partners in my zones to ensure each partner was equipped for their activation load-in and race weekend. • Managed multiple partner activations during race weekend in one of the biggest zones on campus, was the main point of contact between our internal team and outside contractors in my zone, and was the dedicated individual called to assist in solving all problems surrounding activations in my zone that occurred over the weekend. • Participated in partner sales pitch, utilizing videos and images from last year's event to explore and outline possible new revenue opportunities for the organization.• Created account execution plans for F1 Miami global and campus partners to help ensure all contractual assets were accounted for and completed. Show less

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  UKG

  May 2023 - Aug 2024

  Responsible for developing and implementing presales support initiatives that align with UKG’s objectives.• Support the coaches in their role on product value and demonstration skills as they get Presales Solutions Consultants trained. • Administration of the primary materials used by the Presales organization for consumable just in time training.• Organization of learning and curriculum tools facilitating new hire product training.

  • Presales Public Sector Intern

    May 2024 - Aug 2024

  • Presales Enablement Intern

    May 2023 - May 2024
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  Precision Drive Club

  Oct 2024 - now

  Luxury Hospitality Specialist

  Deliver personalized service to high-profile clients, focusing on a premium experience through meticulous attention to detail.Manage VIP guest logistics, including hospitality arrangements, ensuring smooth operations and client satisfaction.Work closely with cross-functional teams to deliver innovative solutions and enhance guest experiences.

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  Miami Dolphins and Hard Rock Stadium

  Nov 2024 - now

  Luxury Guest Experience Representative

  Deliver premium experiences in the luxury hospitality areas during events and game days through exceptional service.Collaborate with internal departments to execute hospitality operations smoothly.Address guest inquiries efficiently, maintaining high service standards.