Sarah Mollner

Experience

• 

  Rocket Mortgage

  Jan 2012 - Jan 2022

  In this position, I managed the team backlog by examining requests, pinpointing root causes, andcollaborating with business partners to prioritize tasks based on their business value. I formulated andverified clear, succinct acceptance criteria to simplify software changes and development processes.Additionally, I facilitated crucial discussions between business partners and development teams.Key Achievements:• Pioneered outlines and guidelines for an automated support system, improving the efficiency of issuereporting for the system.• Played a key role in reviewing and contributing to the product roadmap and vision. Show less In this role, I led a cross-functional team comprising up to 17 members, including Business Analysts,Engineers, and Quality Assurance professionals, with the goal of delivering software solutions that are both high-quality and timely. I prioritized operational workflows to ensure the seamless delivery of the right loan to the right person at the right time, maintaining uninterrupted service. I fostered the growth of team members through feedback loops, coaching, goal setting, and development initiatives. Additionally, I actively participated in the hiring process by conducting interviews.As a dedicated Scrum Master, I facilitated Agile software development practices, and I effectivelycoordinated cross-team efforts by managing partner communications and preventing scope creep.Key accomplishments include:• Successfully completing a $500K project for workflow revamp ahead of schedule, resulting in nearly 30seconds of time savings per work item for each team member.• Consistently surpassing demanding software challenges by delivering high-quality and timely solutions.• Maintaining high team morale during challenging periods, such as layoffs and the pandemic. Show less In this role, I performed root cause analysis in collaboration with business partners to pinpoint and addressfundamental issues. I scrutinized acceptance criteria for tasks, ensuring well-defined guidelines forsuccessful completion. Additionally, I worked closely with software engineers to ensure the delivery of high-quality products that adhered to acceptance criteria requirements. I was responsible for designing andimplementing effective test plans for software solutions.Key Achievements:• Facilitated smooth transitions by documenting details on software changes and creating comprehensivetraining materials.• Fostered robust business relationships, leading to a swift turnaround of tasks. Show less In this position, I provided training and support services to facilitate the professional development of team members. I evaluated and measured team members' performance, offering coaching and feedback as necessary. Additionally, I actively participated in both the interview and separation processes. I designed customized training programs addressing individual and team requirements. Key accomplishments include improving the client experience through the identification and evaluation of opportunities for process enhancements. Show less

  • Sr Product Owner

    Jan 2021 - Jan 2022

  • Team Leader - Technology

    Jan 2017 - Jan 2021

  • Business Analyst

    Jan 2016 - Jan 2017

  • Team Leader Mortgage Operations

    Jan 2012 - Jan 2016
• 

  Opus IVS - US

  Mar 2022 - Nov 2023

  Senior Project Manager

  In this position, I took charge of reviewing and improving the software product roadmap and vision. Ioversaw the management of the team backlog, evaluated requests, identified underlying issues, andcollaborated on prioritization based on business value. I played a pivotal role in facilitating importantdiscussions between business partners and development teams to ensure alignment and foster effectiveteamwork. Additionally, I led the development and validation of clear and concise acceptance criteria toupdate software changes and enhance development processes. Show less

• 

  United Wholesale Mortgage

  Feb 2024 - now

  In my role as a Business Analyst III at United Wholesale Mortgage, I facilitated Product Development of PowerBI Document AI Reporting by building strong partnerships with business stakeholders. I developed acceptance criteria, refined deliverables, and authored comprehensive documentation on software updates. Additionally, I guided junior team members, shared expertise, and fostered professional growth within the team. In my role as the Team Leader Application Development at United Wholesale Mortgage, I successfully managed a team of 15+ professionals to deliver high-quality software solutions on time and within scope. By fostering a culture of continuous improvement and mentoring team members, we were able to achieve operational excellence and innovative problem-solving.

  • Business Analyst III

    Oct 2024 - now

  • Team Leader Application Development

    Feb 2024 - Oct 2024