Christopher Burns, MBA

Experience

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  New Jersey Turnpike Authority

  Oct 2012 - Mar 2016

  Operations

  • Administer excellent customer service to drivers related to toll issues• Efficiently resolve customer disputes and concerns by exerting superb judgment and keen ability to solve problems• Extensive experience in personnel training, team building, and leadership

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  Fastenal

  Jun 2015 - Mar 2016

  Sales Support Representative

  • Develop an integrated lead generation program by leveraging current client base and high potential new territories• Increase sales by establishing rapport and maintaining strong relationships with vendors and customers• Collaborate with team members to identify key client needs to effectively close more sales• Monitor and evaluate inventory database to improve efficiency in replenishing all vending units• Learn all aspects of the organization including: processing of purchase orders, decreasing sales delivery time, and enhancing customer retention Show less

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  Cintas

  Mar 2016 - Jan 2019

  Directed the day to day operations of a service sales representative team including account management, business development, operational administration, and sales management. • Provided oversight of more than $50k weekly volume from total sales and catalog sales, with a goal of increasing net billings to 94% or higher.• Awarded 3rd place in Q1 growth contest in the Northeast Division by adding $3,000 in new revenue. • Achieved an account receivable percentage of less than 7% for nine consecutive months through a keen focus on keeping customers current in their payments. • Assisted in the training and development of new service sales reps including customer service training, account management, and client satisfaction.• Recognized for adding the most scraper mats in a week during Q3. Show less Led the maintenance of the AS/400 database including weekly, monthly, and annual reports of sales transactions, service manager reports, and KPI’s. Collaborated with the Vice President and Human Resource Director to establish new sales, service, and production goals and budgets.• Coordinated with key executives on a consistent basis to identify issues and create business process improvements to increase efficiencies and improve processes. • Awarded the “Outstanding Achievement Award” for the Operation by the company. • Certified in “New Hire Process” and selected to participate in the new hire interview and on-boarding process. Show less

  • Operations Supervisor

    Sept 2017 - Jan 2019

  • Operations Management

    Mar 2016 - Sept 2017
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  ICIMS

  Apr 2019 - Jun 2019

  Inside Sales Representative III

  Develops rapport with clients before qualifying and advancing the created opportunities to the prospect sales team. Owns creative multi-touch, multimedia outreach approach to connecting with prospective clients.

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  Verizon

  Jun 2019 - now

  Ensure customer satisfaction, enhance employee experience, prioritize project completion, streamline communications, manage field operations, and facilitate employee training for one of the largest telecommunications company worldwide.• Enhanced team productivity by 11% YoY by consistently optimizing technicians’ performance and development• Spark unprecedented efficiency as one of four managers recognized for the best productivity• Elevated employee engagement by fostering motivation and leveraging interpersonal skills, resulting in over 90% participation during quarterly internal surveys • Strong use of high emotional intelligence to build rapport with team members, customers, and external partners• Ensure prompt project completion by enhancing time management and organization procedures• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan• Spearheading network improvement & reliability compliance for all Fios customers in northern NJ• Active participant in employee training such as Agile and Lean thinking to continuously drive business impact and process improvement• Ability to gain a deep understanding of the business levers and metrics to give leaders the context needed to make key decisions Show less

  • Operations Support

    Nov 2024 - now

  • Field Operations Manager

    Jun 2019 - Dec 2024
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  Century 21 Action Plus Realty

  Apr 2023 - now

  Real Estate Agent