Amanda Hershberger

Experience

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  Waynesburg University Performing Arts

  Aug 2012 - Dec 2015

  Campus House Manager

  •Coordinated the launch of the new ticketing system (Ticket Leap) for campus shows to offer a more accessible option to students streamlining the process•Managed 15 house staff and acted as Customer Relations Manager during productions in case of emergency•Accomplished a streamlined organization of positions to create a time-efficient process for the box office cutting lines by 50%•Operated the merchandise and snack booths for the professional performances the school brought in Show less

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  West Virginia Public Theatre

  May 2014 - Aug 2014

  Seasonal Marketing Associate

  •Adeptly delivered a clear and consistent brand experience while coordinating with media/press •Coordinated the design of program advertising, print and digital campaigns, and engagement campaigns with audiences•Developed a contract with Groupon to bring in new audience members for lower-selling shows •Managed social media accounts for seasonal campaigns, optimizing content to triple page followers in 2 months, fostering a larger, engaged audience that directly supported increased customer retention and brand visibility.•Meticulously created promotional material for Radio ads, Newspaper ads, design, and Press Releases Show less

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  Waynesburg University Advancement Department

  Aug 2014 - Dec 2015

  Advancement Department Associate

  •Communicated to over 50 alumni a day to show appreciation for donations and to notify them about events using a donor database to document communication.•Participated in a 3-hour Phone-a-thon to ask alumni for donations to the University to help with costs•Helped prepare and run large-scale events for the department including 2 homecomings, 1 graduation, and 1 charter dayAdditional Skills/Programs:CRM Management | Relationship Management | Microsoft Office Suite | Data Management | Event Planning | Cross-Functional Collaboration | Project Management | Account Management Show less

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  West Virginia Public Theatre

  May 2015 - Aug 2015

  Seasonal Company Manager

  •Expertly oversaw the organization of 70 actors, including employee issue resolution, check distribution, and the housing arrangements of the entire theater staff •Assertively solved employee issues with problem-solving skills that rebuilt a positive environment •Proficiently organized company-wide meetings and created detailed minutes for the meeting agendas•Smoothly planned 2 full company parties and 4 opening night cast parties for the season

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  Riverpoint Management/Cobalt Executives

  Dec 2015 - Apr 2016

  Campaign Manager

  Left due to Transfer Falling Through•Ranked 2nd in the nation for sales of our high-end sheets campaign, strategically implementing innovative sales tactics and demonstrating an unparalleled ability to drive exceptional results in a highly competitive market.•Executed meticulously planned promotional product events in a fast-paced and high energy environment, demonstrating precision, organizational finesse, and an ability to thrive under pressure.•Mastered the art of customer service, time management, research skills, and office organization, showcasing a versatile skill set crucial for ensuring operational success.•Chosen as one of 3 to help open a new office in Philadelphia. I assisted in setting up the new office and procedures for a couple of months but the permanent transfer fell through. Show less

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  BCD Travel

  Nov 2016 - Jan 2017

  Corporate Trainee

  •Trained in strategic business travel consulting including hotel, air, and transportation advice.•Efficiently learned Sabre CRM/booking tool and assisted other trainees in my cohort.•Fielded inbound phone calls from employees of our client companies to schedule and book their travel needs while staying compliant with the company rules.

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  Inventionland

  Jan 2017 - Feb 2018

  Executive Assistant to CEO/ Event & Education Coordinator

  •Played a pivotal role in the early rollout of the educational SaaS department, contributed to the successful selling of the digital courseware to schools, assisted in the marketing campaigns to schools, and actively participated in educational conferences.•Spearheaded the planning and execution of group facility tours, private event rentals, and school invention contests, showcasing meticulous organizational and event planning skills.•Maintained 3 complex calendars, reducing scheduling conflicts by 30%, and established an organized scheduling system.•Facilitated updates to the Shopify site and product descriptions to increase sales to our school partners.Additional Skills/Programs:Shopify | Salesforce | Youtube | Event Planning | Facility Management | Data Management | Project Management | Marketing | B2B | B2C | Cross-Functional Collaboration | System Implementation | SaaS | Strategic Planning | Schedule Coordination | Research | Relationship Development Show less

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  Dream Center Education Holdings, LLC

  Feb 2018 - Jan 2019

  Online Enrollment Counselor (Inside Sales)

  Left due to Layoff • Responsible for hitting sales quotas for online graduate and undergraduate programs specializing in servicing military students and graduates.•Conducted up to 700 outbound cold calls daily, consistently engaging prospective students and generating new leads.•Consistently met and exceeded quarterly enrollment quotas by 20-25%, breaking a company record for most enrolled students in a cohort.•Developed strategic calling scripts and refined messaging techniques, resulting in a 20% improvement in call-to-enrollment conversion rates. Additional Skills/Programs:Lead Generation | Relationship Development | Sales | CRM Management | Student Onboarding | Verbal & Written Communication | Schedule Coordination | Customer Service | Retention Show less

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  Berkshire Hathaway HomeServices The Preferred Realty

  Mar 2019 - Mar 2024

  •Responsible for the technology onboarding and training of over 20 SaaS tools for Berkshire Hathaway Real Estate Agents.•Maintained the highest book of business for my team consistently facilitating live onboarding sessions each week and growing reoccurring appointments by 30%.•Executed outbound initiatives to clients to proactively manage client relationships ensure they are using our tools to the best of their ability supplying educational content and tips to help them feel confident in using the features. •Designed and Developed educational support content to increase user adoption and offer additional support through visual guides, webinar recordings, and an interactive resource website using Google Sites. •Provided technical support and training to agents while handling support tickets through Freshdesk and answering email questions ensuring a quick response rate within 24 hours. •Successfully implemented a group office training initiative that grew so large due to popularity that it became a team initiative offered company-wide. I helped multiple new agents every year grow their business and rank in the top 200 of the company. Additional Skills/Programs:Calendly | Freshdesk | Vimeo | Typeform | Zoom | Google Suite | Canva | KV Core CRM | SOCI | Zapier | Testimonial Tree | Scribe | Project Management | Process Improvement | Training Facilitation | Cross-Functional Collaboration | System Implementation | SaaS | Email Marketing | E-Newsletters Show less I transitioned in 2021 to a referral agent to focus on a Real Estate Technology Training role. •Achieved early success in the industry after completing all the classes in 4 weeks, negotiating and closing several deals within the first month of obtaining my real estate license. •Generated leads and cultivated relationships with potential clients through strategic outreach, resulting in a robust client pipeline and consistent growth cold calling 25 leads a day on top of other strategies. •Leveraged digital marketing tools and social media platforms to enhance visibility, generate interest, and expand client reach by showcasing properties and building brand presence.• Negotiated contracts and closed sales, managing the transaction process end-to-end to deliver an efficient and transparent client experience.Additional Skills/Programs:Customer Service | Customer Engagement | Zoho CRM | Canva | Hubspot | Hootsuite | Business Process Mapping | Retention | Negotiation | Cross-Functional Collaboration | Marketing | Social Media Management | Reporting | Problem Solving | Interpersonal Skills | Verbal & Written Communication Show less

  • Customer Success Manager - Marketing and Tech Training Advisor

    Apr 2021 - Mar 2024

  • Realtor

    Mar 2019 - Mar 2023
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  Freelance

  Jul 2019 - now

  Small Business Marketing/Business Processing Consultant

  •Transformed multiple small businesses' social media presence, doubling followers and increasing lead generation by 15%.•Created a Shopify E-commerce website for clients and coached them on how to optimize their new site.•Implemented data-driven strategies resulting in a 20% increase in brand visibility and attracting new clients.•Crafted and curated compelling Facebook posts that not only engaged existing followers but also attracted a new audience, contributing to a 20% increase in overall client acquisition.•Coached small business owners on best practices for administrative duties and online marketing tailored to their business needs.•Designed branded videos and images for social media along with creating custom-mailed marketing for several businesses.Additional Skills/Programs:Salesforce | Zoho | Meta | Hootsuite | Canva | Hubspot | Shopify | Negotiation | System Implementation | Project Management | Marketing | Social Media Management | Reporting | Graphic Design Show less

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  Highmark Inc.

  Jul 2020 - Apr 2021

  Medicare Customer Support Representative

  •Handled complex calls about the company's Medicare Advantage plans and assisted customers' insurance plan questions while maintaining Medicare compliance. •Efficiently handled high call volumes averaging 100 to 200 calls a day while offering a high level of customer support for members calling in with less than 2 minutes between calls.•Educated members on the insurance plans available and specific coverage options inside those plans.Additional Skills/Programs:Conflict Resolution | Customer Success | Customer Experience | Microsoft Teams | Project Management | Customer Experience Show less

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  AgentFire.com

  Mar 2024 - now

  Customer Success Manager

  Helping our clients have the best experience possible as they learn and use our amazing Real Estate Websites. Original member of the Customer Success team, helping build out the new department. •Enhance processes by analyzing client feedback and collaborating with product and sales teams, driving improvements to customer experience that resulted in a 15% reduction in churn and increased overall satisfaction scores.•Manage escalation cases focusing on resolving complex issues promptly by implementing proactive communication and problem-solving strategies.•Conduct onboarding and strategy sessions to coach clients on best practices for increasing website traffic and utilizing digital marketing tools, positioning clients for greater success, and enhancing engagement with the company's offerings.•Discuss upsell opportunities and offer strategy/website review sessions to ensure clients are fully taking advantage of our website software. Show less