Kelley Ban

Experience

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  IBM

  Jan 1988 - Jan 2009

  Select Achievements:• Pivotal throughout migration of Education system upgrade, ultimately envisioned to streamline procedures, resulting in a cost savings across the Education organization. - Integral in training employees to conform to new system tools. - Provided training in use of migration tools for 25 remote contract employees.- Authored the Education Organization Process Guidelines to help employees adhere to new scheduling tools.• Monitored system to guarantee employees were meeting 24-hour turnaround time via class scheduling requirements.• Met 100% classroom planning delivery. Created daily reports for managers regarding turnaround time to ensure all deadlines were satisfied.• Qualified entire team of employees to learn the “how to” parameters involving the Learning Delivery program.- Trained back-office employees to navigate new system tools.- Implemented strategy of standardizing the process of gathering requirements for new employee training worldwide.- Worked within strict timeframe to schedule trainings for onsite and remote locations.• Recognized with position advancement for outstanding class orchestration. Show less Select Achievements:• Supported executive administrator and team of 5 management personnel with diverse routine-to-complex office function. • “Acted” on behalf of executive-level personnel during moments of absence.• Handled purchasing, vendor relations, travel management, and budget tracking, keeping close watch on costs. - Performed extensive travel and pricing research to minimize expenditures, saving company thousands of dollars every year.• Helped establish and maintain company policies and procedures.• Wrote standardized forms used to expedite and facilitate project completion, and even lift efficiency ratio.• Accommodated a significant increase in production, saving the need for additional support staff. • Created a viable filing system that allowed easy access to critical material.• Earned promotion to absorb ownership of the Education Organization and streamline the Learning Delivery Program in a global capacity. Show less

  • Education Operations Assistant Team Lead

    Jan 2007 - Jan 2009

  • Learning Delivery Program Manager

    Jan 1994 - Jan 2007

  • Executive Assistant

    Jan 1988 - Jan 1994
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  IBM

  Jul 2009 - Aug 2013

  Learning Delivery Program Manager Lead and Location Team Lead

  LEARNING DELIVERY PROGRAM MANAGER LEAD & LOCATION TEAM LEAD (2009-2013)Select Achievements:• Earned 3rd promotion amid Learning Delivery Program to channel advanced management in course participation within a global capacity. Continued department ownership across North America, Latin America, Europe, and Asia Pacific gathering training requisites to satisfy end-to-end synchronization of routine class components.- Governed 5 programs across the IBM Education Curriculum: Leadership Development, Sales School, Personal Development, Worklife Balance, and New Employee Orientation- Met rigorous scheduling/planning for both internal/external classrooms and virtual training delivery.- Sufficed every aspect of deadline requirement involving class participation. Secured classroom availability, class materials, class instructors, classroom set-up, and monitored enrollments and class security.• Supervised the engagements of 3 staff contractors in providing operational direction of the local learning delivery center.• Accomplished mission to streamline the scheduling process in a global capacity, shortening scheduling turnaround time. Show less

• 

  Community Media Access Partnership

  Jun 2015 - now

  Office Manager

  • Coordinate office events, calculate budgets, search and negotiate, suitable venues. Assist in recruiting, handle phone interviews, new hire paperwork, employee benefits, on boarding • Initiate/prepare monthly and annual financial reports, report/track outgoing/incoming PayPal transactions and business orders • Train new staff on equipment and processes, provide supervision to office interns/volunteers • Provide admin support to Executive Director, Production Director and staff. Handle calendars, scheduling of meetings with external partners and board members. Prepare board meeting agenda’s/materials • Manage telephones and IT equipment for staff and members, oversee minor repairs to facilities and equipment, manage storage, donation and recycling of outdated assets, records and supplies• Oversee building services contracts• Manage Google Drive folders Show less