Sukninder Sagoo

Experience

• 

  Waitrose & Partners

  Aug 2017 - Sept 2017

  Cafe Worker

  This was a summer job before I went to university , I worked a 30 hour contract, working on the till and making a variation of hot drinks for customers. Key aspects of this job were great customer service and organisational skills as it was a fast paced environment. I was responsible for stock management and the maintenance of café.

• 

  University of Buckingham

  Jan 2018 - Jul 2019

  From January to June I am mainly focused on promoting the Higher Education Festival that takes place at the University. This involved using excel sheets to organise information, mass emailing and letter pushing, as well as developing my phone skills. This meant I was in charge of gathering stories about a certain section of subjects, and delegate them to a group of people. Deciding what roles they are best suited to for the story and I needed to make sure that the work they are submitted are up to a certain standard.

  • Publicity Asisstant

    Jan 2018 - Jul 2019

  • Beat Editor

    Jan 2018 - Jan 2019
• 

  KM Career consulting

  Feb 2019 - Dec 2019

  PR and digital marketing
• 

  Nu Bear Ltd

  Apr 2019 - Dec 2019

  Marketing and communication

  Implemented a digital marketing campaign increasing engagement on media platforms Website Design - Wix Content creation including Instagram posts, social media competitions, and YouTubeVideo Editing for product launch and brand growth/awarenessMentored an International Intern

• 

  Clarity Stack

  Jun 2020 - May 2023

  - Excellent internal and interdepartmental communication and organisational skills - Keeps up with fast-paced environments, working effectively under pressure which has made me capable of making key decisions quickly - Ability to handle multiple projects and deadlines- Email Marketing Campaigns and StrategiesCommunicating regularly with clients to handle product concerns and feedback which allowed me to improve customers' experience- Managed the Leads product by creating processes and managing client's retention and growth - Managing a team of 3 by delegating work, supporting their growth through education and bi-weekly 121s to create an innovative environment- Most recently taken on responsibilities associated with our new product “Clarity Stack” which have involved product development improving internal and external use of the product. Show less Managed a team of 6 researchers by holding monthly 121’s, ensuring they meet deadlines, giving them targets and giving them room to grow Handled a client base of 750 through having meetings to advise how they can get the best out of the platform and how my team could help them Increased retention rate from 84% to 89% by communicating with Customer Success team to keep clients onboard through new processes to improve efficiency Communicated ideas to product team and C-Suite to improve product offering Show less

  • Leads Manager

    Jan 2022 - May 2023

  • Research Manager

    Feb 2021 - Jan 2022

  • Research Executive

    Jun 2020 - Feb 2021
• 

  Isagenix

  May 2023 - now

  • Executive Assistant & Field Specialist - Europe

    Mar 2024 - now

  • Field Communications Coordinator Europe

    May 2023 - May 2024