Shane Head

Experience

• 

  Aspect Computing/KAZ Technology Services

  Feb 1997 - Dec 2004

  Account Manager

  Provided overall direction and leadership in development of marketing strategy, relationship management and service delivery activities within a range of designated customers in the Federal government marketplace.

• 

  Telstra

  Jan 2005 - Oct 2019

  • Ownership of overall service relationship with a portfolio of government agencies• Contribution to growth and retention of customers through delivery of service excellence • Provide governance and support for activation, assurance and billing escalations to manage and resolve service delivery issues and support sales processes • Development of customer specific Service Improvement Plans and implementation of complex service strategies to assist in driving better customer service experiences and improve customer satisfaction عرض أقل

  • Senior Sales Specialist

    Apr 2018 - Oct 2019

  • Senior Account Executive

    Jul 2006 - Mar 2018

  • Service Management Lead

    Jan 2005 - Jun 2006
• 

  Kytec (AU)

  May 2020 - Jun 2022

  Account Manager

  Kytec is a highly skilled ICT services provider specialising in the delivery and support of solutions based on Cisco technology. As a Cisco Gold Partner, we have certified engineers working across four primary practices - Collaboration and Video, Network and Security, Contact Centre, Cloud and Datacentre.Across these portfolios, Kytec offer advisory, design, implementation and managed support services. Additionally, Kytec offer development services integrating the Cisco based software services to line of business applications. عرض أقل