Christian Fox

Experience

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  Veolia

  Jul 2015 - Jul 2015

  Lab Analyst - Analysis, pH measurement, titrations, colourimetry, spreadsheet data graphing.

  Leveraging the computational power of spreadsheet software to turn raw data into useful, easy-to-understand graphs that provide a detailed insight into the historical trends regarding liquid chemical compounds. Using a spectrophotometer to find the parts per million (PPM) of aldehydes. Titrations using a burette filled with acid to neutralize an alkali, with electronic pH monitor for acidity measurements. Measuring the radiation of sludge samples in glass vials with a proprietary radiation counting device. Show less

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  VIX Digital

  Sept 2017 - Dec 2017

  Apprentice Software Developer - Project Leader of 24/7 Print and Birdbox, Blog Writer, Marketing.

  Recreating the website of 24/7 Print using Wagtail, a content management system that involved programming in HTML, CSS and Django Creating a Python-based web crawler that would pull JSON data from Github and store it in a local database. This database was for a planned release of Birdbox, a Wagtail store for addons that would improve the functionality of this CMS

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  Keppie Massie

  May 2018 - Aug 2019

  IT Technical Support Apprentice - installation officer, hardware consultant, WordPress engineer

  Receiving emails or phone calls from users who require technical support, and responding in a timely manner Configuring new computers and handsets to be ready for use, e.g. connecting new switchboards to the network and installing applications software Setting up an IP-based telephone system, which involved installing Go Integrator on every machine, as well as ensuring that there were enough Ethernet ports to connect each phone and collaborating with an external technician. Creating a WordPress-based company intranet that contained useful links, such as property news websites and industry documents from RICS Show less

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  Gekko Group - Field Marketing & Experiential

  Sept 2019 - Dec 2019

  Google Sales Representative

  Greeting prospective customers who are interested in Google Smart Home products Pitching features and benefits after discovering customer desires Handling objections and answering questions about a certain product Closing deals when a motivated buyer is present Assisting colleagues in similar departments to build rapport and work as a team

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  Roar Ambition

  Nov 2019 - Dec 2019

  Independent Sales Advisor

  Working in an outdoor environment for a B2C Campaign Introducing myself to prospective customers at their doorstep Telling a short story to build interest, then pitching the most affordable Energy Supplier to the customer After persuading a prospect to switch Supplier, consolidating them regarding information on their new Energy Plan Calling the Comparison Site Money Expert to inform them of the application ID, who would then call the customer, and after the first half of the conversation, inform me I could leave the property Show less

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  Assurant

  Jan 2020 - Mar 2023

  Managing customer and franchisee relationships in a mobile phone insurance company Processing mobile phone insurance repair leads via email to Pocket Geek Tech Repair stores around the UK Communicating regularly with franchisees to determine support they need from the Head Office and ensuring that franchisees contact customers in a timely manner to carry out repairs in line with industry standards Managing the end-to-end customer records systems such as CRMs, SharePoints and a retail POS system to ensure that data is complete, accurate and that any discrepancies are investigated and resolved Administration of store, staff, website, training system and email account setup to support the expansion and ongoing management of the store network from 10 stores to 22 stores and more than 100 staff members over a 7-month period Creating and managing requisitions and purchase orders on the internal accounting system Utilising Excel Spreadsheets to convert large volumes of raw data into useful information, in collaboration with the analytics team Refining the internal processes of Pocket Geek, such as broadening what kind of mobile phone issues can be repaired and reducing cost of claims to improve customer experience and profitability. Inventory management of various categories of stock, such as uniform, carrier bags and mobile phone parts User acceptance testing of a new CRM in preparation for the migration of major commercial banking clients such as Lloyds, Bank of Scotland, TSB, Halifax and Nationwide Procurement of TVs from suppliers through a competitive bidding process for the interior fit outs of new Pocket Geek stores Show less

  • Retail Operations Coordinator

    Aug 2022 - Mar 2023

  • Contact Centre Agent

    Jan 2020 - Aug 2022
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  McColl's Retail Group

  Jun 2023 - Jul 2023

  Supervisor

  Providing an efficient checkout service, engaging with customers and checking ID when selling age-restricted products, while often multitasking to fulfil other duties at the same timeCommunicating with store colleagues to delegate tasks and monitoring them to ensure timely, effective completionReplenishing depleted inventory using stock from the back of store and receiving large deliveries of goodsCashing up tills to calculate end of day revenue and storing money securely in a safe Show less

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  Inchcape Jaguar

  Jul 2023 - Jul 2023

  Showroom Receptionist

  Meeting & greeting customers, providing suitable refreshments and introducing them to sales executivesAnswering phone calls, discerning enquiries and transferring customers to relevant departments, or relaying messages in a timely mannerManage customer waiting area and showroom by restocking refreshments, snacks and machines, and loading and emptying the dishwasherSigning and receiving any deliveries

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  Equiniti

  Nov 2023 - now

  Pension Administrator

  Resolving customer enquiries (oral and written)Drafting of non-standard correspondence in response to customer enquiriesInputting customer details and accessing customer information