Michael Craft, PMP

Experience

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  Knowlagent

  Jan 2000 - Jan 2006

  Technical Project Manager

  • Managed client requirements, market analysis, product adoption, and solution measurement utilizing agile software development best practices for a 6-8 month iterative major release and monthly incremental release schedule.

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  Intuit

  Apr 2006 - Oct 2008

  Program Manager - Enterprise Applications

  • Deployed Microsoft Enterprise Project Management tools to Intuit’s Professional Services and PMO departments allowing collaboration and integration with CRM, resource scheduling, time tracking and senior leadership status reporting. Designed and Developed Workflow and Automation tools to solve critical needs in SAS70 and SOX audited processes - Corporate Change Management, Operations and Security change processes.

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  CoStar Real Estate Manager

  Nov 2008 - Nov 2011

  Client Manager

  Partner with clients drive utilization, adoption and consistency of Virtual Premise SaaS real estate management software. Provided technical and business process consulting to promote client's corporate real estate operations and strategic real estate objectives.• Served as project sponsor and coordinator for client funded software development projects. Defined statements of work and coordinating project staffing and execution with implementation and technical project teams.• Created and managed project plans for implementations and software enhancements, including resource allocation, cost management, quality control, client readiness planning, and end-user training.• Provided account management services to high value customers; responsible for maintaining customer relationships, ensuring client satisfaction, developing strategy for new accounts, and negotiating professional services and software license renewals.• Created best practices program and developed reporting capabilities to prepare real estate organizations for FASB13 lease capitalization rule changes. Show less

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  Amerisave Mortgage Corporation

  Jan 2012 - Apr 2013

  Project Manager - IT

  Led technology programs for CRM, Compliance and Business Continuity planning. Managed team of business analysts, Cold Fusion and SQL developers using Agile iterations for sustainment and waterfall methodologies for new initiatives.• Directed project life cycle activities including requirement definition, vendor and solution analysis, system integration, cost and ROI analysis, training, and deployment, and change management utilizing IT department developers and report builders.• Performed stakeholder analysis interviews, process mapping and data modeling to develop project scope documentation. Serve as stakeholder advocate in project initiation to senior management project authorization.• Supported release management for internal CRM releases and periodic maintenance. Delivered end user training Developed 3rd party integrations.• Created project management office evaluation and intake processes for project requests of enterprise software solutions. Performed high level scoping, estimation, and initial business need and impact analysis of project requests. Show less

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  PGIM Real Estate

  Apr 2013 - May 2022

  Program Manager, Information Systems

  Deliver technology projects, operational process, and provide project leadership supporting global property management, accounting programs in the US, Latin America, Asia and European regions. I oversee day-to-day operations and technical support teams for these systems that support to approximately 4000 investment partners, property managers and home office staff. I am also responsible for technical audit and vendor management, including compliance, contract negotiation, maintenance agreements and managing outsourced support and development teams. Show less

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  Stockbridge

  May 2022 - now

  Director - Data Strategy