Alexander Kontos

Experience

• 

  Duke University

  Jan 2016 - May 2017

  Undergraduate Teaching Assistant

  - Planned lessons and taught weekly discussion sections for undergraduate computer science students each semester, and held weekly office hours explaining and reinforcing core computer science concepts in Python

• 

  Duke Crucible

  May 2017 - May 2019

  Software & Analytics Intern

  - Tested and implemented work-streams to launch the Duke Data Service web portal to new users between all 23 clinical and basic science departments through the School of Medicine- Collaborated with Project Managers and the Development team to craft case examples, and conducted product demos for prospective product customers

• 

  Cisco

  Aug 2019 - now

  - Partnered with Operations, Sales, Finance & Service Delivery to serve as the single PoC for US Public Sector leadership- Provided regular business metric analysis with actionable insight & recommendations to US Public Sector leadership- Developed reports & processes to drive improvements of key 'Scorecard' metrics across Customer Success, Service Delivery, Finance & Compliance- Drove data integrity efforts within CX Americas to ensure accuracy and consistency of Cisco data within US Public Sector delivery Show less - Partnered weekly with the USPS finance controller and area directors to analyze risk, consolidate feedback, apply financial judgement to quarterly variable revenue, and provide forecast recommendations to the USPS VP- Collaborated with team members and finance to create yearly variable revenue plans via bookings data & historical trends to devise a baseline figure for overall USPS revenue- Managed the accrual process of USPS purchase orders, quantifying monthly spend to maintain our cost forecasts with finance, and to maximize gross margin dollars- Analyzed monthly business metrics and presented insights to the USPS VP and senior leadership, providing actionable insights and recommendations for improvement- Produced monthly and weekly customer-facing resource utilization reports for area managers, summarizing and highlighting trends to help create efficiencies and direct business growth Show less

  • Business Operations Manager - US Public Sector

    Apr 2023 - now

  • Business Operations Analyst - US Public Sector

    Mar 2021 - Apr 2023

  • Revenue Analyst - US Public Sector

    Jan 2020 - Mar 2021

  • Business Analyst - CX Americas Workforce Staffing & Planning

    Aug 2019 - Jan 2020