Filipe Wilbert Teixeira

Experience

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  Synchro

  Feb 2011 - Dec 2023

  PL/SQL Developer | Database Engineer

  Analyzes business needs, designs and implements technology solutions, and provides technical expertise to clients / Designs, implements, and maintains database systems.• PL/SQL Development: Designed, developed, optimized, and refactored over 400 PL/SQL objects, Improving data processing efficiency by 30% for mission-critical applications, ensuring system uptime. Implemented solutions for Brazilian electronic tax document issuance (NFe, NFSe, etc..), integrating with Oracle ERP (EBS and Fusion/Cloud) to meet compliance and scalability requirements. Used JSON and XML for automated data interchange and integration and utilized GitHub for version control, collaboration, and managing code repositories.• Database Administration (DBA): Managed Oracle databases (on-premises, Exadata, and AWS RDS), ensuring high availability, security, and scalability. Expertise in performance tuning using AWR, ADDM, and SQL Tuning Advisor for demanding workloads.• Troubleshooting Skills: Resolved over 1,500 database-related incidents with a 90% SLA compliance rate, reducing average resolution time by 20% through process optimization. Diagnosed and fixed critical performance bottlenecks to ensure minimal downtime and service continuity. Developed and maintained comprehensive documentation for troubleshooting procedures and workflows, standardizing processes.• Remote Customer Service and Support (AMS): Strengthened client relationships and expanded the AMS client base from 7 to over 40. Achieved a 92% CSAT (Customer Satisfaction) score and an NPS (Net Promoter Score) of 7/10. Collaborated effectively within Agile teams, ensuring seamless communication, issue resolution, and sustained client satisfaction. Show less

• 

  InComm Payments

  Dec 2023 - now

  Database Engineer

  Designs, implements, and maintains database systems.• PL/SQL Development: Developed and maintained efficient and scalable solutions using PL/SQL, creating procedures, functions, and triggers to implement business rules, driving performance optimization, and collaborating effectively with the Java development team.• Database Administration (DBA): Managed Oracle databases (on-premises, Exadata, and AWS RDS), ensuring high availability, security, and scalability. Expertise in performance tuning using AWR, ADDM, and SQL Tuning Advisor for demanding workloads.• Troubleshooting and Incident Management: Resolved database-related issues and incidents, ensuring service continuity and working with ServiceNow for IT Service Management tools.• Agile Team Collaboration: Collaborated effectively with the Java development team, using Agile methodologies (Scrum) and working with JIRA to improve collaboration on Project Management. Show less