Dhanish Kumar B

Experience

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  HCLTech

  Jun 2023 - now

  Associate

  Technical Support Analyst My Roles and Responsibility:-Technical Support: You expertly assisted front-end developers by troubleshooting and resolving issues related to HTML, CSS, and JavaScript. Your ability to analyze and debug code efficiently minimized downtime and user impact.-Collaborative Problem-Solving: Working closely with development teams, you identified and addressed front-end challenges. Your insights and solutions contributed to team efficiency and the seamless operation of websites and applications.-Knowledge Sharing: Documenting support processes, best practices, and solutions showcased your proficiency in knowledge management. Your organized documentation helped enhance team proficiency and client satisfaction.-Effective Communication: You communicated timely updates to stakeholders during issue resolution, demonstrating excellent stakeholder management. Your clear and concise technical communication fostered positive relationships with clients and team members. Show less