Sam Robinson

Experience

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  SFC events

  Jun 2011 - Sept 2011

  Bar staff
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  AmeriCamp

  Jun 2012 - Sept 2013

  • Campus Manager

    Sept 2012 - Sept 2013

  • Senior Counselor/Sailing Instructor at YMCA Camp Fuller

    Jun 2012 - Aug 2012
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  LaserPerformance LLC

  Sept 2013 - Nov 2013

  Customer Service Executive

  Provide customer service via email, phone & in house customersManage and maximise E-Commerce site across the EUProcess daily web orders using bespoke softwareBuild and manage relationships with small to medium UK based dealershipsPromote and maximise salesIncrease brand awareness through marketing & promotions via word of mouth & e-commerceOrganise logistics for national sale day at Company HQ

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  REED

  Jan 2014 - May 2015

  MSP Account Coordinator

  In my role I coordinated for a large financial coorporation. Responsibilities included:-Building relationships with key stakeholders such as clients, suppliers and internal managers-Working to agreed SLA's-Liasing with Clients daily on exisitng requirements and future pipeline-Daily admin tasks such as checking and passing CV's, arranging interviews, processing offers and confirmations for contractors starts.-'Placebooking' candidates on the system for payrolling-Responding to queries within an agreed timeframe-Processing changes via databases and systems as requested-Arranging conference calls between management, clients and suppliers-Tracking live orders via Excel, providing updates as required-Assisting with new starter training-Support of other teams in the centre-Occasional reception cover-Exercise efficient inbox management and prioritisation of tasks Show less

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  Nelson Watersports

  Sept 2015 - Apr 2017

  Head Coach

  Head Coach for the Nelson Bays Youth Team Racing Association with responsibility for coaching & development of secondary school age sailing teams with the aim of qualifying for the national championships.- Plan & implement season long training plans for 6 college teams of up to 12 people per college- Organise and manage logistics of thrice weekly training sessions and once weekly racing session involving up to 50 sailors racing.- Responsible for health and safety of up to 50 13-17 year olds on the water- Attend monthly committee meetings- Select teams for national events & attend event as team coach Show less

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  REED

  Jun 2017 - Sept 2019

  Product Manager

  As a product manager I am part of the team that develops, implements and drives new products across the business. Currently working on Reed's permanent recruitment products. This role entails:- Delivering consultant coaching both remotely and in person- Developing reporting & analysis- Running internal promotions- Developing & testing new products- Communicating & driving new products within the business

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  FluidOne

  Oct 2019 - Sept 2020

  Product Manager

  - Spearheaded overall operations comprising of launching minor products and monitoring second phase of current products to improve process. - Developed and maintained relationships with external suppliers to increase operational efficiency.- Created product documentation such as product descriptions, and sales battlecards as well as pricing tools based on sales & customer feedback.- Provided resolution to day-to-day questions on current product portfolio.- Successfully launched UC product with sales opportunities confirmed within first two months.- Designed excel based pricing tools for sales team of 15 people to use on day-to-day functions. Show less

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  Gradwell

  Nov 2020 - Jan 2023

  Product Manager

  Responsible for multiple Products within the Portfolio. Managing the software product lifecycle from idea, through requirements to development and launch proposition for cloud-based app & platform as well as our connectivity product set.● Run market analysis and customer feedback sessions to steer the product roadmap and decide new features.● Write detailed requirements for new features and resolve any issues development teams have to ensure a clear vision for the feature is in place● Manage and run onboard sessions for new customers ● Provide product expertise and demos to customers to win new business● Liaise with various teams within the company so that everyone from sales to support and onboarding are enabled to successfully deliver the product● Provide training sessions & product demos to those who need it ● Provided resolutions on day-to-day questions on current product portfolio Show less

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  Folklore Ventures

  Mar 2023 - May 2023

  Product Chapter Member

  Product Chapter is a immersive program for Product Managers who would like to build and scale legendary products. Members will develop an understanding of the unique challenges and opportunities of working in a startup environment; and be equipped with the skills, mindset and network they need to lead product management at a startup.

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  BetTube

  May 2023 - Feb 2024

  Product Manager

  Bet Right is an innovative and disruptive product in the racing and sports gambling space. With bold design choices and customers at the heart of every decision the new Web & Apps are making a splash in a crowded sea.As a Product Manager my responsibilities were:-Leading the launch of our flagship product Right Price Executiion (RPX), check it out, it's really cool (https://www.betright.com.au/right-price-execution/) - Collaborating with development to build great products- Working with every team to improve our product launch processes- Talking to customers as much as possible to ensure they are at the centre of all issues- Running discovery on new ideas , validating assumptions, assessing viability & competitor analysis- Working closely with design to create engaging UX- Financial risk analysis to ensure products made sense for the company Show less

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  LIGR Live (Crionet Group)

  Feb 2024 - now

  Product Manager