Lisa M.

Experience

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  Countrywide Home Loans

  Dec 1992 - Jul 1999

  Vice President, Employee Relations

  Recruited and managed ten employee relations representatives in various Southern California locations. Supported approximately 12,000 employees in production/sales divisions. Managed annual budget of $950K. Delivered full range of employee counseling services. Identified and resolved recruitment, payroll, and benefits issues on daily basis. Responded to EEOC and DOL complaints for all client areas. Played integral role in cross-functional, company-wide, human-resource initiatives and provided expertise in human resource projects, policies, and procedures. Testified on behalf of company in litigations and as internal expert witness.Investigated employee complaints and issues to identify potential company exposurePartnered with sr. managers to develop strategies for organizational change & effective corrective actionCreated LOA desk, which managed federal-regulated and state-regulated LOAs for over 500 employees Show less

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  Morgan Stanley Smith Barney

  Jul 1999 - Jun 2001

  Assistant Vice President, Human Resources Generalist

  Managed human resources for retail office network. Traveled extensively to consult with managers and employees and resolve myriad of human resource situations. Educated employees regarding new benefits and compensation plans. Discussed pension packages with retiring financial consultants and addressed questions/concerns. Partnered with corporate attorneys to respond to agency and external lawyer complaints.Facilitated several reductions in force across multiple statesInvestigated and addressed employee relations complaintsCountrywide Home Loans Show less

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  Countrywide Financial Corporation

  Jan 2001 - Mar 2008

  Collaborated with management team to provide thought leadership, strategic guidance, and operational support for Division's talent and performance management initiatives.Implemented and administered effective pre-hire assessment program to recruit resources that best aligned with Division's desired values, skills, and behaviorsTransformed and administered effective goal-oriented performance management process supported by key-result-area-based role descriptions and position-based appraisal processImplemented and administered systems that facilitated monitoring of performance management goals through data sharing and reporting upgradesEstablished support systems to boost effectiveness of Division's talent & performance management effortsImplemented and administered comprehensive talent management system that provided ready and sustainable support for Division's current and evolving business strategies Show less

  • Vice President, Talent and Performance Management

    Aug 2005 - Mar 2008

  • 1st VP Performance Management

    Jan 2001 - Mar 2008
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  Education Management Corporation

  Mar 2008 - Nov 2009

  Director, Human Resources

  Manage all human resource processes in growing admissions call center. Manage and administer ADA compensation plan, LOAs, relocations, tuition grant program and tracking, performance reviews and improvement plans, terminations, unemployment, and recognition program. Proactively handle and resolve employee relations issues and ensure soundness of legal and policy matters pertaining to employee relations. Direct special projects and events such as training programs, benefits enrollment, and employee recognition. Administer and ensure implementation of employee communications. Cultivate student-focused environment.Implemented retention strategies in on-boarding, training and development, process improvements, performance review, and succession planning, resulting in significantly increased employee retentionDeveloped and managed employee relations policy that minimized employee relations risks and issuesHired 100 representatives a quarter, growing center from 150 to 450 employees in 18 monthsCreated team of human resource professionals and trained all managers in interviewing skills Show less

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  Matrix Absence Management

  Dec 2009 - Nov 2015

  Director, Human Resources

  Matrix Absence Management is a nationwide company partnering with employers to provide customized management of disability, workers; compensation and family leave programs. Matrix is a leader in the development and implementation of absence management strategies. Matrix operates nationally with 16 field locations and approximately 750 employees.As the Director of Human Resources, I am the senior HR person responsible for overseeing and managing all HR, Training, and Audit functions within the organization. Show less

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  Cenlar FSB

  Nov 2015 - Jul 2019

  Vice President, Human Resources Business Partner
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  Avnet

  Jul 2019 - Dec 2019

  Sr. Human Resources Manager
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  Trident Security Services, Inc.

  Dec 2019 - Jan 2022

  Director, HR

  During my role as Director, Human Resources, I conduct interviews to recruit industry top talent while managing a full employment life cycle for more than 900 licensed security officers across multiple geographically distributed locations in five States. In this role, I also perform various routine HR administrative duties, including vendor management, policy creation, and messaging, recruitment strategy, and compliance across all areas of the business while serving as member of executive team while reporting directly to ownership.My Key Contributions for this role:• Devised and implemented employees benefits and compensation strategies to hire and retain staff during pandemic.• Transitioned company culture of paper hiring to an online system that saved time and money and ensured strict compliance.• Transformed company to an online benefits enrollment process from paper while ensuring ACA compliance and better reporting capabilities to mitigate future fines due to non-compliance.• Managed existing HRIS/payroll system transition to new HRIS/payroll system with zero impact to field. Show less

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  Fairway Independent Mortgage Corporation

  Jan 2022 - now

  Sr. HR Partner

  • Provides guidance to leadership around employee relations issues, including addressing low employee performance and corrective action. Develops a plan for each case. Demonstrates a thorough and complete exploration and analysis of facts and details before a recommendation is provided or guidance is offered.• Consults with and advises managers regarding workplace issues and recommends appropriate actions in accordance with Company policies and guidelines, and applicable laws. Fosters an environment that appropriately assess the risk associated with certain actions and promotes fairness.• Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner. • Facilitates consistent interpretation, application, and execution of HR programs, policies, and procedures by serving as an available, reliable, and trustworthy resource• Follows established guidelines to gather details on employee relations matters; demonstrates attention to detail, a sense of urgency, and consistent and fair judgment while maintaining confidentiality and sensitivity• Maintains up to date knowledge of federal, state and local EEO and labor laws.• Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR centers of excellence• Proactively works with managers, legal, compliance, and employees using established processes and best practices to resolve issues before they escalate• Delivers service excellence by utilizing business acumen and HR knowledge to provide solutions to managers and employees• Partners with leadership to advise on talent management and compensation strategies.• Partners with leadership to advise on the development and planning for department succession plans. Show less