Jayakandavel Pichandi

Experience

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  Teledata Informatics LTD.

  Apr 2003 - May 2006

  System Administrator

   WAN with Lease Line.  Install, Designing the implementing the Internet policies in IAS server. Installing and configuring Sonicwall Firewall Install, Designing the implementing the Domain policies in Windows 2003 server. Hardware & software & Vendor Management was additional responsibility. To maintain the total hardware setup. Development and management of total network. Provided support of hardware and software to the users.

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  Godrej Infotech Ltd.

  May 2006 - Mar 2008

  Zonal System Administrator

  • • Responsible for leading and supporting Desktop Support personnel where appropriate in 23 Locations in South• Maintained the total VPN connectivity and managed new projects, including Godrej Branch Office, warehouse and store.• Development and management of total IT infrastructure for east region, vendor management.• Provided support to the business and top management handled BAAN ERP.• Maintained total IT assets.• Managing Infrastructure Security devices CCTV , Card based Access Control System.• Managing AD Server and user access rights to the network Devices.• Managing and monitoring the WAN link with the help of Solarwind. Show less

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  Amway

  Mar 2008 - Aug 2014

  Associate Manager

  Project: Managing and maintaining the total IT infrastructure for 73 offices of Amway in South Region. Description: Lead and Manage the Service Management team in Technical Operations Ensure that the Incident management, Change management and problem management related ITIL processes are followed.Prepare the project plans, Project execution and close monitoring of tasks in critical pathEffective Root Cause Analysis for the outages that happen in the environmentWeekly Change review meeting to ensure all the prerequisite and prework are doneSet-up effective governance process amongst various stakeholders to ensure timely updates and communication on all aspects of operationsResponsible for Total IT Infrastructure of all South regional offices of Amway India as an Associate Manager. Leading and supporting Desktop Support personnel where appropriate in 73 Locations in South Responsible for monitoring Ticketing queues and Desktop support call queues and assigning Provide Service & Infrastructure Operations support in accordance with the terms of the customer contract and Service Level Agreements (SLAs) Carrying out Monthly performance Meeting with the team and provide feedback to the relevant teams. Maintaining network setup connected through VPN/MPLS with HO. Maintaining co-located servers. Preparation of CapEx & OpEx for the region, Monitoring the IT expanses and review with the Management team in Quarterly basis.Leading team of 12 members in the Region.Active member for REMEDY tool implementation project in India.Managing Infrastructure Security devices CCTV , Card based Access Control System.Managing AD Server and user access rights to the network Devices.Monitoring & Managing the Vendor SLA.Developing the Managing the SOP for the effective business need.Hands on experience in ITIL process implementation, monitoring, tracking and reporting the process performance. Show less

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  Chemmmanur International Jewellers

  Sept 2014 - Aug 2021

  Manager IT

  Project Management :Lead and Manage the Service Management & Software Developers team in Technical Operations Ensure that the Incident Change & problem management related ITIL processes are followed. Be a SPOC for all Major Escalated Incidents and changes.Document all project related risks, scope changes and work with the stakeholders on the mitigation plan, work on contingency planning to achieve project time lines.Prepare the project plans, Project execution and close monitoring of tasks in critical pathAct as a point of escalation for all Service related issues in the project.Conducting the daily review analysis on the incident and changesWeekly Meeting with the Service Management & Software Developers team to review the performance of the team and for continual improvement of the service to the customer.In Infra Management:DC & DR Management team Maintaining network setup connected through VPN/MPLS for 50 showrooms & offices in India & Overseas. Hands of experience in NAS & SAN Storage, VMWare & Windows ServerExperience HP & Dell Thin client & Desktop VitalizationExperience in Fortigate firewall 200B, 100D, Cisco 3000 series RoutersExperience in LAN, MPLS/VPN Technology & monitoring tool like Netflow Analyzer & Solar wind Handling New Showroom projects END to END in India & Overseas.Budgeting (Tracking, Capex & Opex projection)Leads, coordinates and assists the L2 & L3 support Engineers of 13 no’s. leading and supporting Desktop Support personnel where appropriate in 35 Locations in India & OverseasDeveloping the Managing the SOP for the effective business needs, as per ISO Standard.Provide Service & Infrastructure Operations support in accordance with the terms of the customer contract and Service Level AgreementsMaintaining IT assets & adhere to the licensing compliance is additional responsibility. Managing Infrastructure Security devices CCTV , Intrusion alarm system, Card based Access Control System. Show less

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  CenturyLink

  Aug 2016 - May 2022

  LEAD Technical Project Manager

  As a Technical Program Manager, i work with various stakeholders at different levels of the organization to manage projects, monitor operations, and improve transparency. I need to provide diplomatic and timely communication in an agile work environment with iterative planning and delivery cycles.

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  Lumen

  Sept 2018 - now

  • Sr Technical Project Manager

    Sept 2018 - now

  • Sr Technical Project Manager

    Sept 2018 - now