Favour Olayiwola

Experience

• 

  Bowels of Mercy International

  Jul 2014 - Jul 2018

  Head Of Operations
• 

  Polaris Bank Ltd.

  Oct 2019 - now

  Small Business Group Officer

  Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client. Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance. Serve as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision. Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment. Retain existing high value clients by growth of wallet with the bank through relationship management activities. Effectively convert service recovery to sales opportunities and sustained client loyalty. Customer engagement, needs analysis and consultation Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters. Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings. Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs. Carry out suitability assessment of clients Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Read, understand and comply with all provisions of the Group Code of Conduct. Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable. Awareness of all the policies and procedures issued in relation to money laundering prevention. Effective reject management. Show less