Austin Tharpe

Experience

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  Element Fitness

  Apr 2009 - Aug 2011

  Front Desk Staff

  • Membership management, phone inquiries and follow up calls, daily tasks and upkeep for a small gym.

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  MAX FITNESS, LLC

  Mar 2013 - Feb 2014

  Commission Sales Associate

  • Membership sales and management• Maintained effective referral program • Conducted phone inquiries/follow-up calls/client care calls• Off site promotions• Tailored programs based on client’s needs and wants.

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  Audiometrics Inc.

  Mar 2017 - Nov 2017

  Construction/Installer

  • Construction from barebones trailers including, lighting, electrical and sound booth installation. • Calibrated audiometers for schools and sound booths on trailers.

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  Sam's Town Hotel & Casino, Shreveport

  Nov 2017 - Mar 2020

  Food And Beverage Supervisor

  • Accountable for 45+ Team Members alongside 3 other supervisors• Responsible for the operation of casino bars while maintaining regular communication and documentation with management and coworkers • Significantly reduced number of incident tickets submitted from Team Members by troubleshooting basic hardware problems in office

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  General Dynamics Information Technology

  Nov 2019 - Jan 2021

  Computer Operator II

  • Provided front line support for Hardware and Software issues related to physical workstations, virtual desktop interfaces, and mobile devices• Utilized ServiceNow for inbound ticket response, documentation, and escalation• Over 6000+ calls handled with 99% First Call Resolution• 2500+ Customer Satisfaction surveys taken with 99% Overall satisfaction

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  PioneerRx Pharmacy Software

  Jan 2021 - now

  • Managed an extensive server infrastructure supporting pharmacies nationwide.• Leveraged NinjaOne RMM automation tools to streamline server operations and maintenance.• Implemented a proactive alert management system that significantly reduced downtime, increasing overall availability.• Scripted SQL and server OS upgrades and migrations, cutting scheduled downtime windows.• Cultivated a culture of proactive problem-solving, leading to a more responsive and efficient operations team.Windows Deployment Services (WDS) · Transaction Log Shipping · SQL Server Management Studio · Windows Server · PowerShell · NinjaOne RMM · Backup Management · Disaster Recovery · High Availability · Dell T300 + R700 Hardware Management · Advanced Monitoring and Alerting Systems · Performance Tuning and Optimization · Network Configuration and Management · Virtualization Technologies (e.g., VMware, Hyper-V) · Security and Compliance Management Show less

  • Server Operations Lead

    Apr 2023 - now

  • Hardware Support Lead

    Aug 2022 - May 2023

  • Hardware Support

    Jan 2021 - Oct 2022