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Steven Y.

Steven Y.

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location of Steven Y.Chaoyang District, Beijing, China

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  • Timeline

  • About me

    Senior Cloud Customer Success Manager at Oracle

  • Education

    • Northeastern University (CN)

      2010 - 2013
      Master of Business Administration (MBA) Business Administration and Management, General A

      Activities and Societies: Made enterprise strategy for Asiainfo-linkage.com Managing project for China's leading Telecom provider. Managing a project involving more than 100 team members. As a PMO member of including more than 500 team members.

    • Shenyang Ligong University

      1996 - 2000
      Bachelor's Degree Computer Science A

  • Experience

    • IBM

      Jul 2013 - Apr 2016

      • Maintaining more than 500 databases and over 1000 instances to run smoothly. Guaranteeing securities for more than 300TB data. • Made hundreds of tech plans and organized corresponding team to fulfil them.• Organized team members to find root causes for important issues and got hundreds of solutions for corresponding issues.• Developed multiple automation maintenance tools with PL/SQL and SHELL. Improved team working efficiency and decreased work burden.• Made new employees and lower level engineers get improvements quickly. Show less

      • Senior ORACLE DBA

        Jul 2013 - Apr 2016

      • Senior Database Specialist

        Jul 2013 - Apr 2016

    • Accenture

      Apr 2016 - Dec 2016
      Service Delivery Manager

      Project：Infrastructure maintenance and management for CoreBanking system of multi-national bank.• Lead team to maintenance and manage IT infrastructure of all CoreBanking systems including FLEXCUBE, OBIEE, ISOFT, Payment Gateway, and Internet Banking. • Lead and implement disaster recover (DR) operation in person for CoreBanking systems.• Organize and build new CoreBanking environment with hands-on operation.• Lead team to provide field support for all end users in Shenzhen office.• Accept annual datacenter audit and lead vendor to solve all issues. Show less

    • Oracle

      Jan 2017 - now

      • Provide consulting service and design cloud system architecture for end user. • Provide training and organize workshop about Oracle cloud products to end user.• Solve technic issues occurred on customer’s cloud environment.• Build and keep relationship with customer.• Engage Sales team, Sales consultant team, OC team and Partner to fulfil all customer’s requirement. • Take responsibility for pushing customer to renew cloud service. Deliver Oracle IAAS service for one domestic air company in Tianjin. Deliver Oracle IAAS service for one E-commerce company in Shenzhen.Deliver Oracle PAAS service for one finance company in Shenzhen.Deliver Oracle PAAS service for one finance company in Shanghai.Deliver Oracle Hybrid cloud service for one customer of public sector in Inner Mongolia.Deliver Oracle Hybrid cloud service one customer of public sector in ChangPing district, Beijing.

      • Principal Cloud Architect for PASS and IAAS

        Jan 2017 - now

      • Senior Cloud Customer Success Manager

        Jan 2017 - now

  • Licenses & Certifications

    • OCP

      Oracle