Ivan Rinaldy

Experience

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  PT. Rimbadana Brokerindo

  Nov 1998 - Sept 1999

  Assistant Manager
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  PT. Pesona Kharisma Futures

  Sept 1999 - Mar 2001

  Manager
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  PT. Platon Niaga Berjangka

  Apr 2001 - Feb 2002

  Head of Menara Era Branch Office

  Managing 3 managers.Crating proposal and presentation material for clients of products of Jakarta Future Exchange.Training marketing team. Lobbying.Preparing monthly report.Reporting to Marketing Director.

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  Indosat Ooredoo

  Jun 2002 - Sept 2008

  Create BRS (Business Requirement System) for new Application of Customer Service Information. Convert all information from any format ( Ms-Word, Excel, Pdf, Power Point) to html formatActing as an instructor to new CCCO in “Membedah Infiniti” training, “Administrator for Infiniti”, and products of Indosat Participating in meeting with Product Team, Marketing & Strategy Team before product launch.Participating in meeting with vendors for new products.Report to Supervisor Contact Center Enhancement & Supporting Division Show less Acting as source of information to Indosat galleries and contact centers countrywide regarding:- Mechanism of program content information which is received from Product Management Division.- Providing additional features from Product Development.- Providing new tariff information received from Brand Management.- Guidance setting new mobile phones information which is received from Media Channel 123.- Products and programs of Indosat.Doing presentation to Customer Contact Center Officer (CCCO) regarding new programs from Product Development, Product Management, and Brand Management Acting as an instructor to new CCCO in “Membedah Infiniti” training, “Administrator for Infiniti”, and products of Indosat Participate in meeting with Product Team, Marketing & Strategy Team before product launch.Participate in meeting with vendors for new products.Report to Supervisor Contact Center Enhancement & Supporting Division Show less

  • Staff Business Process

    Jan 2007 - Sept 2008

  • Information Fulfillment - Customer Service Management

    Jan 2006 - Dec 2006

  • Information Fulfillment - Supporting Division

    Jan 2005 - Dec 2005

  • Team Leader Contact Center Officer (Team Leader-CCO)

    Jan 2004 - Dec 2004

  • Customer Contact Center Officer

    Jun 2002 - Dec 2003
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  Nexwave Technologies

  Oct 2008 - now

  Project : Ericsson and Nokia1. Conduct safety induction for all workers, and ensure they are aware of their own safety.2. Conduct audits and site inspections and make propaganda safety3. Monitoring and controlling all EHS Officers.4. Monitoring, controling and make sure the SOP has been implemented properly.5. Making SOP, WI, Form, HIRADC and all safety document6. As Auditor SMK37. Develop and implement environmental health and safety programs.8. Ensure compliance with government regulations and company policies.9. Conduct risk assessments and enforce preventative measures.10. Lead investigations of EHS incidents and develop corrective actions.11. Train and educate employees on EHS standards and procedures.12. Prepare and submit reports to regulatory agencies as required.13. Coordinate emergency response activities and drills.14. Maintain EHS records and documentation.15. Collaborate with other departments to integrate EHS practices into all operations. Show less Project Management- Bid and tender proposal including preparation of quotations to customer.- Formulates strategies in improving and ensuring project success.- Responsible to the overall cost efficiency of the project including proper cost monitoring.- Making Prediction and Calculation budgeting and cash flow for project- Making time plan target closing and project controlling using Microsoft Project application.- Project on cost saving.- Ensuring that the financial targets (i.e., sales, revenue, margin and profits) are achieved.- Making Standard Operation Procedure for any unit- Updating and providing data progress.- Coordinating with cross department and team in ordered equipment and tools and manage inventory and resources.- Team work with all department in ensuring the proper closing of all projects awarded to the company.Client and Vendor Relation- Ensuring the timely delivery of service to the client or customer.- Ensuring the quality of service delivered to the customer.- Conducting regulars meeting with Customers (Telkomsel, Nokia Siemens Network, Ericsson Indonesia) to get goal. - Updating progress project reported to Customers.- Making offer to Vendor and bargaining- Maintaining good relationship with Client and Vendor. Staff Development- Developing strong employee and vendor productivity and ability to perform tasks.- Establish solid, positive and productive work environment by understanding the role and needs of all unit team.- Conducting interviews for new engineer and explore their skill to according with the requirements. Show less Project Management- Setup Project- Defining project budget and numbers of employees.- Making time plan target closing and project controlling- Making Standard Operation Procedure for any unit- Making data progressClient and Vendor Relation- Conducted meeting with Telkomsel and Nokia Siemens Network to needs assessment.- Weekly project reported to Telkomsel and Nokia Siemens Network.- Making offer to Vendor and bargaining Staff Development- Developing strong employee and vendor productivity and ability to perform tasks. Show less

  • Environment, Health and Safety Manager

    Jan 2021 - now

  • Project Manager

    Jan 2010 - now

  • Senior Team Leader

    Nov 2009 - Dec 2010

  • Project Engineer

    Oct 2008 - Oct 2009