Bret McCoskey

Experience

• 

  Aradiant

  Oct 2004 - Nov 2005

  Tier II support tech

  Provided tier II tech support for customers of D-link.

• 

  Planet Bingo

  Dec 2005 - May 2013

  Information Technology

  Lead install teams to install and maintain point of sale systems and wireless handsets for gaming use. Installed multiple operating systems on server and workstation computer systems used in casino gaming with wireless electronic handsets. Setup a wired network between computers, and a wireless network for the hand held units. Setup and configured DHCP and DNS for use with wireless gaming units. Help train and provide guidance to new hires and lead all workers for onsite installations. Lead technicians on analysis of technical support issues along with giving feedback on the design and development of the POS software. Provided technical support for all of our products over the phone and using remote desktop applications. Show less

• 

  Pechanga Resort & Casino

  May 2013 - Jul 2016

  Provides timely and accurate problem resolution and follow-up with internal customers and guests. Provides technical support of NT, Bally Systems, AS/400 and Micros POS systems. Installs, and troubleshoots, and facilitates repairs of workstations, printers and networking devices. Helps design and implements new technologies and configurations. Performs Support Center functions, with experience in hardware, troubleshooting and repair. Responsible for learning new applications to support the user environment. Participates in phone support of technical solutions. Provides training and instruction on multi-platform applications to end users. Show less Responsible for daily Bingo Operations reporting to the Bingo Manager. Overseeing aspects of a daily bingo operation including: training, system operations, scheduling, cash/credit handling, balancing, team and operational performance reports, editing and compliance along with any other duties or assignments as directed by the Bingo Manager. Working with the Bingo Manager, will assist in the resolution of guest and team dispute, variances, attendance, performance and the like. Responsible for supervising a team consisting of Bingo Callers, Bingo Clerk 1’s, and Bingo Clerk 2’s. Leading and being a role model for the Bingo team practicing the highest standards of integrity and honesty and setting high ethical standards, while promoting a fun and inviting atmosphere for both team members and players. Show less

  • IT Support Analyst

    Feb 2016 - Jul 2016

  • Bingo Supervisor

    May 2013 - Feb 2016
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  Applied Statistics & Management Inc.

  Jul 2016 - now

  Provide day to day server uptime and maintenance of the ASM production and test environments. Troubleshoots server level issues and addresses issues affecting customers. Is responsible for creating solutions that can be applied to multiple customers often resulting in the creation of dynamic SQL scripts that can merge in data from many table variables. As a member of the DevOps team, also providing support for task and process automation. Performs the release of new software to multiple web and application servers. Performs any other duties assigned by the Director of DevOps. Show less

  • Systems and Deployment Engineer

    Aug 2020 - now

  • Data Analyst

    Jan 2018 - Aug 2020

  • Application Analyst

    Jul 2016 - Jan 2018