Josue Ruiz

Experience

• 

  Ubiquity Global Services

  Sept 2013 - Jan 2017

  • Customer Service Trainer

    Nov 2015 - Jan 2017

  • Quality Assurance Specialist

    Jun 2015 - Nov 2015

  • Customer Service Representative

    Sept 2013 - Jun 2015
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  Ubiquity Global Services

  Aug 2017 - Jul 2019

  - Responsible for coordinating all training in the company (15 LOBs) plus implementations, manage the activities involved in the design, preparation, delivery, and needs assessment of training and development programs for our portfolio of clients, managers, and employees. Develop and approve content, methods, and materials for training staff. Develop methods for the evaluation of program effectiveness.- Manage the client relationship in regards to any training needs. Do TNAs, analysis, planning, design, and delivery of training with collaboration of Operations and Quality teams. Show less

  • Operations and training Manager

    Jan 2019 - Jul 2019

  • Training Supervisor

    Jul 2018 - Jun 2019

  • Trainer Lead

    Apr 2018 - Jul 2018

  • Senior Trainer

    Aug 2017 - Apr 2018
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  Ria Money Transfer

  Jul 2019 - now

  - Helped establishing and developing the local L&D KPIs.- Manage the data and present the KPIs report each quarter.- Have been working in creating and revamping training materials for Operations to make them efficient and interactives. Currently they are being implemented in SV, Mexico and USA.- Developed e-learning for the new rebranding and helped in the publicity designs to be aligned. (Implementation in SV, Mex, Chile, Argentina)- Support the HR team with PIP, IDP formats, and appraisal analysis reports.- Helped to develop the report for the recruiting team to measure hiring timings (Mexico and SV) plus creating new recruiting processes.- Supported developing the e-learning for the new QA evaluation form- Leading the implementation for the knowledge base for Operations- Create any kind of e-learnings with Articulate 360 and Vyond Show less

  • Global Compensation and Benefits Analyst

    Dec 2023 - now

  • Human Resources Trainer

    Sept 2023 - Dec 2023

  • Strategic Partnerships Trainer and QA

    May 2023 - Sept 2023

  • Human Resources L&D Specialist

    Jul 2019 - May 2023