Jo Dutton

Experience

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  Costa Coffee

  Jul 2007 - Feb 2010

  Barista Maestro

  Customer Service, cash handling, stock checks and ordering, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of team members, banking, complaints management, daily and weekly paperwork etc.

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  Martin & Co

  Jun 2010 - Oct 2010

  Assistant Lettings Negotiator

  Dealing with face to face customer enquiries, telephone and email enquiries, updating the website and notice boards, dealing with maintenance issues, taking rent payments, occasional property viewings, diary management, liaising with landlords etc.

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  Walsh & Co Chartered Accountants

  Jul 2011 - Oct 2011

  Accounts Assistant

  Assisting with the production of personal and business accounts, Tax returns, self-assessments, end of year accounts. Data entry. Filing.

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  EY

  Jul 2013 - Mar 2014

  As a personal tax assistant I am responsible for the preparation of client tax returns. From requesting information, completing the return, and submitting to HMRC. I enjoy the work as each different client poses new obstacles and opportunities for me to learn. Currently I am working on an Anti Money Laundering Analysis and Remediation team. This invloves analysing client information in order to determine whether or not they pose a money laundering risk. It is quite interesting, as it is not tax based work and it allows a certain amount of investigative research. Show less

  • Personal Tax Assistant and Anti money laundering remediation analyst

    Sept 2012 - Mar 2014

  • Tax Associate

    Jul 2013 - Dec 2013
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  Relish Whitley Bay

  Mar 2014 - Jul 2015

  Barista

  Customer Service, cash handling, preparing and serving food and drinks, responsible for opening and closing the store, cashing up tills, training of new team members, complaints management, daily and weekly paperwork etc.

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  Martin & Co (UK) Ltd

  Jul 2014 - Dec 2014

  Lettings Negotiator

  As a negotiator I regularly deal with face to face customer enquiries as well as telephone and email enquiries. I am responsible for finding tenants for available properties by conducting viewings and liaising with landlords.

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  Joules

  Jan 2015 - Apr 2016

  Sales Assistant

  My role as a Sales Assistant at Joules is to create an amazing shopping experience by combining an expert understanding of Joules products and providing a friendly, welcoming environment for our customers. A key element of my role is assisting in maintaining exceptional store standards. As a part time supervisor I work in close harmony with the manager, whilst leading and developing the sales team, driving motivation and involvement and acting as a role model. I also oversee the day-to-day smooth running of the store and use my initiative to overcome challenges along the way. Show less

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  TUI

  Apr 2016 - Apr 2020

  Overseas Resort Rep
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  Lumo

  Sept 2021 - now

  Customer Experience Ambassador