Dat Bui Thanh

Experience

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  Tocotoco

  May 2019 - Sept 2020

  Consumer Goods Seller

  Always dedicated to exploiting Vietnamese agricultural products to create fresh, safe and nutritious drinks, ToCoToCo opened its first store in 2013. The brand has made rapid progress with more than 300 stores across the country, set foot in the US, Australia, Japan, Korea, Singapore, …from 2018 onwards. Specific duties included:Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environmentMaintain updated knowledge on current products, pricing, and promotionsManage financial transactions and purchases using cash registers and appropriate software systemsGreet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and companyFollow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversationDevelop and implement cross-selling strategies for appropriate productsAssist customers with returns and exchanges Show less

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  The Coffee House

  Dec 2020 - Sept 2021

  Staff Member

  VN COFFEE TEA SERVICE TRADING CORPORATION (THE COFFEE HOUSE) started in 2014 with the 1st store in Cao Thang and have a total of over 100 stores across Viet Nam, having over 2,500 teammates serve 20,000 visitors per day with ITS core purpose and reason for being is deliver happiness to people. Specific duties included:Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfactionServe as the store staff, developing and nurturing strong relationships with customersLearn customers’ needs and wants and personalize purchase opportunities to address themMeet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goalsWork as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment Show less

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  TAN VIET TRANSLATION - TRAVEL - STUDY ABROAD CONSULTANT - SERVICE COMPANY LIMITED

  Feb 2022 - Feb 2023

  English Translator - Customer Care Staff

  TAN VIET CO. LTD, an overseas counseling company provides end-to-end solutions for students who aim for studying abroad, such as accommodation, insurance, expenses regarding the study, visa processing, etc. As a Part-Time Operation Officer – English Translator, i performed Operation Officer functions. Specific duties included- Research legal, technical and scientific phraseology for the correct translation- Proofread and edit final translated versions- Make use of specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used- Intermediate proficiency in using Aegisub- Provided satisfactory answers to questions about matters in relation to documents, visa, and general information alike. Preserved an accurate record of their information, documents for 3 months straight.- Conducted major customer surveys to obtain the views of them on matters with respect to the company’s services and quality. Be the contact point for receiving all information about customer complaints, giving directions to handle the problems promptly. Recognized as the “Customers-centered” employee.- Adhered to the company’s policies and standards. Provided parties with clear and exact translations of written and interpretations of verbal communication during work activities. Standed out to be a dedicated officer who served the most English-speaking customers. Show less

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  TMF Group

  Feb 2023 - now

  Payroll Services Associate