Maharshi Dave

Experience

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  EClinicalWorks

  Feb 2014 - Jun 2017

  Software Specialist

  Acting as point-of-contact by providing technical support to Enterprise customers and partners of product.Handling real-time voice-calls, Email, chats with technical queries and adheres to the SLAsApplying knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments.Answer questions and troubleshoot issues related to use of SAAS software applicationsEvaluated function and design compliance of every product against design standards and customer needs.Created Test data, Test scenario, Review test data/test case with Client.Performed Smoke test, defect Verification, regression test.Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers.Engaging with internal teams to prioritize customer requests or production bugs.Assesses the need to engage or escalate to the required resources to handle complex issues. Show less

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  Rishabh Software

  Jul 2017 - Sept 2017

  Software Support Engineer

  Learn Ticketing Tools like JIRA and Took training on the module which are under development but the project was not assigned to the company for the support.

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  INTECH

  Oct 2017 - Feb 2020

  Sr. QA / Support Engineer

  Collaborate with developers and product owners to stay on product features and intended functionality.Tracked, prioritized and organized defects with JIRA, working with the development team to facilitate timely corrections.Authored and maintained well-organized, efficient and successful manual test cases for the entireteam.Operated under Agile and Scrum frameworks to complete releases every four weeks and wellorganized sprints.Handling tickets created by end-users via Redmine and Skype.Participating in the new product releases to ensure information and training requirements are met to start supporting the new release.Scheduling the weekly meeting with the clients to know the priority of cases, impact on business and setting future goals.Creating Patch Deployment schedule for the cases which need file/data patch for permanent solutions.Coordinating with the developer and business analyst for the next release and planning current feature requirements for creating testing plans.To ensure the impact of the patch on the environment by performing Manual Testing, Integration Testing, Regression Testing for the product and sharing Test Scenarios, Test Cases, and Scope to the Client to ensure the fulfillment of requirements.Creating documentation and support knowledge base to reduce troubleshooting time and drive faster resolution.Assisting new trainee engineers, internal groups and peers with technical issues and inquiries to develop skills. Show less

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  Atos Syntel

  Feb 2020 - Mar 2021

  Consultant

  Requirement understanding, create a change requirement document.Discussing with the development team and helping to verify the module for further deployment to QA, UAT & Prod for Go-live testing.Simulating case in QA environment and assigning to the development team for getting a fix for the user.Perform Testing in QA & UAT environments.Understand received cases over bug management tools or phone calls or with some other communication channel.Working in a team with assorted expertise.Providing technical support for high-priority incident management and task.Participating in Product transition, upgrade and installation. Show less

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  Tata Consultancy Services

  Mar 2021 - Oct 2021

  Senior Test Engineer

  Requirement understanding based on SRS.Create Test data, Test scenarios and Test Cases after discussing with BA and the Developer.Create a Confluence page based on the provided scope link with JIRA.Reviewing test evidence documents and providing work and data flow to the Client.Performing a Smoke test to confirm the stability of deployed build. Performing Regression tests to validate recent program changes has not adversely affected existing features.Logging defects to JIRA & to take follow-up till it is fixed.Prepare Daily And Weekly status report to track the progress of the sprint and send them to a higher authority. Show less

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  HHAeXchange

  Oct 2021 - Sept 2022

  Senior Test Engineer

  Manual testing for web applications preferably for a cloud product.Experience in creating and executing test plans and test cases for the web application.Hands-On experience with API testing using SoapUI, Postman, and Swagger.Experience with SQL to validate information as per the assigned Jiras (i.e. with restricted access).Exposure to Azure(AppInsight, Resource management) for logging mechanism and investigation of reported bugs.Strong understanding of QA process, test verification and validation methodologies.Experience with Agile methodologies.Passion and drive for quality and applying best practices.Documentation and maintenance of UI and API test cases for education and training purposes.Review manual reports and documents before sending them to the client. Managing the confluence pages for RQM, Daily standup and other sprint reports.Ability to work in a team and can contribute independently.Experience with test management tools is significant experience in Jira.Perform regression testing during the release cycle.Ability to Isolate, replicate defects and verify bug fixes in a production environment. Show less

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  Bank of America

  Oct 2022 - now

  Test Engineer