Dario Maldonado

Experience

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  Lexis Nexis

  Jan 2013 - Feb 2015

  Senior Collector / Trainer / SOP Expert

  Process developer, SOP creator and Trainer for collection process.

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  Logistix Group

  Nov 2014 - Jan 2015

  Business Administrator

  Business organization, process improvement and performance measurement, creation of internal tools, renewal of corporate image, trainings, supervising drivers and logistics, recruitment, marketing, advertising and building business relationships.

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  Yahad - In Unum

  Jan 2016 - Jan 2017

  Formateur - Project Lead

  International Trainer of The Holocaust and Holocaust by Bullets, developer of educational processes and material to teach moral values.

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  Atento Centroamérica

  Sept 2017 - Feb 2019

  • Planning, procurement and execution of projects.• Clarifying project objectives, and assigning tasks and responsibilities.• Planning and keeping track of project timelines and detailed milestones.• Checking the progress of the project and its adherence to the timeline, budget, and requirements.• Monitoring the risk portfolio.• Managing the team to success, by overcoming conflicts on the lower level, communicating with team members and tying in key stakeholders. Conduct process training for new hires, up skill training for existing/new products or refresher training. Active Interactions with the internal and external clients. Take up small improvement projects/initiatives in individual capacity or in collaboration with different departments. Create training content and modify the existing training content on regular basis. Improve team capabilities through coaching and mentoring.

  • Project Manager

    Feb 2018 - Feb 2019

  • Operations Training Specialist

    Sept 2017 - Jan 2018
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  24-7 Intouch

  Jul 2019 - Jul 2020

  Operations Supervisor

  Quality monitoring, hone coaching skills, increase productivity to achieve KPI’s, enhance communication, motivation, support and manage change, develop skills. Took ownership of seniority role to oversee the whole operation.

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  Atento

  Jul 2020 - Mar 2024

  As a Global Solution Consultant, I am responsible for determining the overall strategic, operational, and technical scope of new and existing business opportunities, for Atento’s projects around the world, that guarantee efficiencies in KPI’s and SLA’s. By working closely with Operations, or with an RFP, we understand the challenges and craft tailor-made digital solution strategies through different methodologies like Lean Six Sigma, S.M.A.R.T., VSM, etc.I work closely with Commercial Sales team and prospective customers to understand strategic business challenges and identify and communicate how these will be addressed with a digital solution. Working with stakeholders, will aid in defining the requirements and success criteria of projects. Articulate strategy and objectives using strong presentation skills that focus on value will effectively explain proposed solutions and answer detailed questions from across spectrum. Mostrar menos Provide support for sales activities, writing proposals and value propositions; translating these into offerings for delivery by the clients teams and then presenting them to the clients. - Creating winning proposals - Respond to RFP's, RFQ's and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.- Bid Management - Create and execute bid-plan. Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates.- Responding to RFI's and capability questionnaires - Articulate responses to a request for information to showcase company capabilities and strengths in the specific domain.- Due-diligence: Participate in on-site due-diligence and transition analysis activities to validate solution and make changes as required and work through BAFO and contract negotiation till closure- Thought Leadership: Work proactively in understanding the changes in the BPO industry and changing value propositions. Mostrar menos

  • Global Solutions Architect / Consultant

    Feb 2021 - Mar 2024

  • US Nearshore Presales Analyst

    Jul 2020 - Feb 2021