Ashwin Nethaji

Ashwin Nethaji

Followers of Ashwin Nethaji186 followers
location of Ashwin NethajiThe Nilgiris, Tamil Nadu, India

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  • Timeline

  • About me

    Customer Success Manager at Whatfix

  • Education

    • SRM University

      2015 - 2019
      Bachelor of Technology Biomedical/Medical Engineering
  • Experience

    • Freshworks

      Aug 2019 - Sept 2022

      >>Handled High Enterprise Accounts from India and North America inclusive of Shaadi, Vedantu, BharatPe, Saviynt, Swoop Airlines, Netflix.>>Proactively worked with the CSM's to ensure that the customer makes the best use of the products and set up regular cadences with the stakeholders to discuss the account's health and reduce the churn risk.>> Part of the escalation team, handling escalated issues on priority and seeing them through to resolution. Gained a wealth of knowledge handling all product-related issues pertaining to Freshworks and its wide range of products.

      • Technical Account Manager

        Jul 2020 - Sept 2022
      • Product Specialist

        Aug 2019 - Jun 2020
    • Whatfix

      Sept 2022 - now
      Customer Success Associate
  • Licenses & Certifications