Ashwin Nethaji

Experience

• 

  Freshworks

  Aug 2019 - Sept 2022

  >>Handled High Enterprise Accounts from India and North America inclusive of Shaadi, Vedantu, BharatPe, Saviynt, Swoop Airlines, Netflix.>>Proactively worked with the CSM's to ensure that the customer makes the best use of the products and set up regular cadences with the stakeholders to discuss the account's health and reduce the churn risk.>> Part of the escalation team, handling escalated issues on priority and seeing them through to resolution. Gained a wealth of knowledge handling all product-related issues pertaining to Freshworks and its wide range of products.

  • Technical Account Manager

    Jul 2020 - Sept 2022

  • Product Specialist

    Aug 2019 - Jun 2020
• 

  Whatfix

  Sept 2022 - now

  Customer Success Associate