Shelly Ralph

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Greater Dundee Area

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Timeline
About me
Ground Control LTD, Regional Manager
Education
- St Saviours High School
  1994 - 2000
  8 Standard Grades at 4 plus English, Maths, Physics, Chemistry, History, Music, French, Office Information Studies
- Dundee and Angus College
  2000 - 2001
  SVQ Scottish Legal System
Experience
- Hilton Worldwide
  Apr 2006 - May 2009
  Sales buildingSales lead generationReservation Management of hotelManaging team in reservations officeRate NegiotationManaging third party website / rate management / yield management Customer ServiceCash handlingDuty Management Training
  - Revenue Supervisor
    Apr 2008 - May 2009
  - Receptionist / Night Audit Manager
    Apr 2006 - Apr 2008
- Landmark Hotel
  May 2009 - Apr 2010
  Reservations Manager
  Sales buildingSales lead generationReservation Management of hotelManaging team in reservations officeRate NegiotationManaging third party website / rate management / yield management
- Halifax
  Feb 2011 - Feb 2012
  Customer Service Manager
  Sales Data Protection Processing payments from bank accounts Balance transfersManaging customer service team at branch
- Travelodge Hotels Limited
  Feb 2012 - Aug 2015
  Running busy 64 bed hotel with Bar CafeManaging team of 15 peopleDriving customer focused culture in hotelDay to Day management of hotelHealth and Safety Focus / ComplianceAudit ComplianceTraining and Development of Team Supported running busy 64 bed hotel with Bar CafeManaging team of 15 peopleDriving customer focused culture in hotelDay to Day management of hotelHealth and Safety Focus / ComplianceAudit ComplianceTraining and Development of Team
  - Hotel Manager
    Dec 2012 - Aug 2015
  - Assistant Hotel Manager
    Feb 2012 - Dec 2012
- Homes for Students
  Aug 2015 - Mar 2016
  Customer Service Advisor
- EMCOR UK
  Mar 2016 - Feb 2017
  Soft services manager
- Carnoustie Golf Course Hotel & Resort Limited
  Jul 2017 - Dec 2017
  Receptionist
- City Facilities Management Holdings Ltd
  Dec 2017 - Feb 2022
  - Facilities Manager
    Aug 2021 - Feb 2022
  - Cleaning store manager
    Dec 2017 - Feb 2022
  - Store cleaning manager
    Dec 2017 - Feb 2022
- Ground Control
  Feb 2022 - now
  Regional Manager
  Covering Scotland & Northern Ireland we can provide assistance in Winter Services - Gritting, Snow clearance Potholes - Pricing, Repair, Line drawing, ResurfacingEV Charging - Installation, Adoption, Monitoring and MaintenanceGrounds Maintenance - Grass, Shrubs, Trees etc.
Licenses & Certifications
- REHIS
  Rehis
- Iosh
  IOSH Managing Safely Course
  Jan 2017
- First Aid at Work
  AoFA Qualifications
  Oct 2016