Molefi Mothibi

Experience

• 

  Bokamoso Youth Centre

  Nov 2017 - Jan 2020

  Junior Desktop Support Manager

  • Supervised and mentored a team of 4 Desktop Support Technicians, guaranteeing exceptional customer service and technical support for 50-60 beneficiaries• Directed IT support operations, encompassing ticket management, escalation procedures, and issue resolution, meeting SLAs and minimizing downtime by over 90%• Conducted regular performance assessments, providing constructive feedback and guidance enhanced team development, and improved overall support efficiency by 15%• Collaborated with the IT Manager to create and implement comprehensive IT policies and best practices for data security, network management, and user support, ensuring compliance with ISO 27001 standards and boosting service quality across all departments Show less

• 

  Childline Gauteng

  Oct 2020 - now

  • Managing a team of 10 Data Capturers and 1 Senior Data Capturer for various programs• Cleaning and analyzing manufacturing data to identify opportunities for improving process efficiency and collaborating with programs team to implement methodologies within six months• Performing weekly data cleanups to enhance data quality, ensuring targets were reached without duplication, and reported data to NACOSA based on the NACOSA KVAP systemKey Achievements:Ensured clean data during On-Site Data Verifications (OSDVs).Reduced data duplication by 90%.Provided informative analysis on Biomedical performance, contributing to more effective decision-making.Developed Process Monitoring Systems Show less • Took an initiative to address faults and issues emails relating to data-capturing errors, achieving a resolution rate of over 95% within designated timeframes through systematic troubleshooting and timely interventions• Cooperated with (ES3) database management company to solve lingering technical issues, accomplishing a 98% error resolution rate• Ensured the M&E Officer received 100% clean and accurate data, working closely to deliver timely, error-free reports• Managed large datasets, identifying discrepancies and achieving 99% accuracy in resolving issues Show less • Took ownership of validating, scanning, renaming, and uploading an average of 80 forms weekly. Conducted thorough data analysis to maintain a high accuracy rate of 98%, demonstrating attention to detail and commitment to data quality• Corrected file upload errors flagged by the M&E Officer, efficiently handling issue resolution with a 95% success rate within 24 hours• Identified and addressed mistakes through thorough data analysis, collaborating with interventionists to accomplish practical solutions, reduced recurring errors by 90% Show less

  • Junior Monitoring And Evaluation Officer

    Nov 2023 - now

  • Senior Data Capturer

    Feb 2023 - Oct 2023

  • Data Capturer

    Oct 2020 - Feb 2023