Molefi Mothibi

Molefi Mothibi

Junior Desktop Support Manager

Followers of Molefi Mothibi5000 followers
location of Molefi MothibiPretoria, Gauteng, South Africa

Connect with Molefi Mothibi to Send Message

Connect

Connect with Molefi Mothibi to Send Message

Connect
  • Timeline

  • About me

    Junior Monitoring and Evaluation Officer ✔ Interested in Project Management, Data Analytics and Software Development ● Bachelor of Applied Science from Ensign College

  • Education

    • Global Health Learning Center

      2023 - 2023
      Certificate Program Monitoring and Evaluation
    • Richfield Institute of Technology

      2018 - 2018
      Certificate Website development
    • Richfield Institute of Technology

      2018 - 2018
      HCIT (Higher Certificate in IT) Information Technology
    • The City & Guilds of London Institute

      2015 - 2015
      Certificates Microsoft Office Suite
    • Tswaing Secondary School

      2011 - 2013
      Matric Mathematics and Sciences
    • Ensign College

      2023 - 2027
      Bachelor of Applied Science - BASc Information Technology - System Administration
    • BYU-Pathway Worldwide

      2023 -
      Certificate Lifeskills & Professional Skills
  • Experience

    • Bokamoso Youth Centre

      Nov 2017 - Jan 2020
      Junior Desktop Support Manager

      • Supervised and mentored a team of 4 Desktop Support Technicians, guaranteeing exceptional customer service and technical support for 50-60 beneficiaries• Directed IT support operations, encompassing ticket management, escalation procedures, and issue resolution, meeting SLAs and minimizing downtime by over 90%• Conducted regular performance assessments, providing constructive feedback and guidance enhanced team development, and improved overall support efficiency by 15%• Collaborated with the IT Manager to create and implement comprehensive IT policies and best practices for data security, network management, and user support, ensuring compliance with ISO 27001 standards and boosting service quality across all departments Show less

    • Childline Gauteng

      Oct 2020 - now

      • Managing a team of 10 Data Capturers and 1 Senior Data Capturer for various programs• Cleaning and analyzing manufacturing data to identify opportunities for improving process efficiency and collaborating with programs team to implement methodologies within six months• Performing weekly data cleanups to enhance data quality, ensuring targets were reached without duplication, and reported data to NACOSA based on the NACOSA KVAP systemKey Achievements:Ensured clean data during On-Site Data Verifications (OSDVs).Reduced data duplication by 90%.Provided informative analysis on Biomedical performance, contributing to more effective decision-making.Developed Process Monitoring Systems Show less • Took an initiative to address faults and issues emails relating to data-capturing errors, achieving a resolution rate of over 95% within designated timeframes through systematic troubleshooting and timely interventions• Cooperated with (ES3) database management company to solve lingering technical issues, accomplishing a 98% error resolution rate• Ensured the M&E Officer received 100% clean and accurate data, working closely to deliver timely, error-free reports• Managed large datasets, identifying discrepancies and achieving 99% accuracy in resolving issues Show less • Took ownership of validating, scanning, renaming, and uploading an average of 80 forms weekly. Conducted thorough data analysis to maintain a high accuracy rate of 98%, demonstrating attention to detail and commitment to data quality• Corrected file upload errors flagged by the M&E Officer, efficiently handling issue resolution with a 95% success rate within 24 hours• Identified and addressed mistakes through thorough data analysis, collaborating with interventionists to accomplish practical solutions, reduced recurring errors by 90% Show less

      • Junior Monitoring And Evaluation Officer

        Nov 2023 - now
      • Senior Data Capturer

        Feb 2023 - Oct 2023
      • Data Capturer

        Oct 2020 - Feb 2023
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Molefi Mothibi
      Project Management Virtual Internship Star Performer excelerate Dec 2024
    • Awarded to Molefi Mothibi
      Project Management Associate Internship Star Performer Excelerate Feb 2024 Recognized as a Star Performer in the Project Management Associate Internship for consistently surpassing expectations and making a significant impact. Displayed exceptional leadership and organizational skills in overseeing project tasks, timelines, and resources. Proven ability to adapt to dynamic challenges, innovate solutions, and drive successful project outcomes. Recognized for outstanding communication and collaboration, contributing to a positive team dynamic. Excelled in demonstrating… Show more Recognized as a Star Performer in the Project Management Associate Internship for consistently surpassing expectations and making a significant impact. Displayed exceptional leadership and organizational skills in overseeing project tasks, timelines, and resources. Proven ability to adapt to dynamic challenges, innovate solutions, and drive successful project outcomes. Recognized for outstanding communication and collaboration, contributing to a positive team dynamic. Excelled in demonstrating initiative, efficiency, and a commitment to achieving project goals. A standout intern who not only mastered project management principles but also set a high standard for excellence and teamwork. Show less
  • Volunteer Experience

    • Keyboardist

      Issued by STANDING GRACE FOUNDATION MINISTRIES
      STANDING GRACE FOUNDATION MINISTRIESAssociated with Molefi Mothibi
    • Strategic Planning Team Scribe

      Issued by STANDING GRACE FOUNDATION MINISTRIES
      STANDING GRACE FOUNDATION MINISTRIESAssociated with Molefi Mothibi
    • IT Specialist

      Issued by Digi S Designs Pty Ltd on Jan 2024
      Digi S Designs Pty LtdAssociated with Molefi Mothibi