Siyabonga Yende

Experience

• 

  Afrika Tikkun Services

  May 2023 - Sept 2023

  Cloud Developer Trainee

  Afrika Tikkun Services has recruited and placed me in a Cloud Developer Trainee post at DYICT Academy in Johannesburg Central based on my IT background. I have been placed with DYICT Academy to sharpen my skills and gain some workplace experience.

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  Orange Memo Careers

  Sept 2023 - now

  Operations Officer Intern

  • CRM Management:- Update and maintain customer records in the CRM system.- Assist in organizing and analyzing customer data for strategic decision-making.- Generate reports and insights from CRM data as needed.• Operational Support:- Assist in developing and documenting operational processes and procedures.- Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.- Provide general administrative support to the operations team as required.• Communication and Coordination:- Liaise with internal stakeholders to gather requirements and communicate updates.- Coordinate meetings, workshops, and other operational activities as needed.- Serve as a point of contact for inquiries related to operations and CRM management.• Continuous Improvement:- Identify areas for process improvement within the operations department.- Propose and implement solutions to enhance operational effectiveness and customer satisfaction.- Stay updated on industry best practices and technologies related to CRM and operations management. Show less