Meily Diaz, M.S.

Experience

• 

  Reliable Therapy, Inc.

  Jun 2011 - Jun 2014

  Human Resources Associate

  • Responsible for conducting internal audits of client accounts on a bi-monthly basis and managed any disputes• Billed clients on any pending payments for services rendered• Assisted clients with accreditation inspections, specifically AHCA and Joint Commission • Responsible for recruitment, processing, and conducting background checks of new employees• Communicated frequently with employees and home health agencies to ensure documentation and certifications were current in order to comply with government health care standards• Communicated with employees frequently regarding patient satisfaction and company protocol compliance • Reformatted, edited, and created addendums of client contracts Show less

• 

  Facilitators Group LLC

  May 2013 - Dec 2013

  Human Resources Intern

  • Used LinkedIn as a tool for employee recruitment for a client with very specific requirements• Created employee forms based on client needs• Researched different types of assessments and modify them to the client’s needs• Translated employee manuals and other documents from English to Spanish

• 

  NCR Corporation

  Sept 2014 - Feb 2016

  Human Resources Representative/Benefits Administrator

  • Responsible for managing and implementing benefits renewals in the Caribbean and Latin American (CLA) region, representing over 1,800 employees and $5M a year in 8 countries• Analyze current benefits processes and providing process improvement recommendations to senior Global Benefits leadership to minimize the impact of the renewals, provide employees an outstanding benefits experience, and increase employee adoption and usage of benefits portal• Manage benefits by identifying areas of improvement, formulating practical solutions and plans of action, analyzing impacts to stakeholders, writing executive summaries and reports in English and Spanish, and delegating and leveraging other team members• Interface with benefits broker with issues employees have regarding claims, renewals with local benefit suppliers, etc.• Manage benefit escalations relating to issues with local benefit suppliers and/or Darwin• Audit benefits reports from Darwin in order to ensure accuracy in employee information, benefit - costs for employees and for the company, employee benefit eligibility and elections, etc.• Ensure Darwin content is up-to-date and accurate• Workday Absence Partner and Administrator - Manage data input, data changes, and eligibility rules in Workday• Partner with HR Specialists and Business Partners to transfer projects and processes to the HR Central team• Train HR Representatives in the Americas region regarding any changes in new benefit policies and processes• Create process documents and knowledge articles relating to benefits and other HR related topics• Train new HR Americas Representatives on tasks, processes, and responsibilities essential to the role• Primary point of contact for employees relating to NCR HR policies and procedures• Handle candidate background checks and escalations through HireRight• Translate global documents in English, Spanish, and French Show less

• 

  ADP

  Feb 2016 - now

  • Implement Workforce Now HR, Benefits, ACA, Onboarding, Recruitment, Performance, and Compensation modules• Lead payroll and HCM implementations through all project phases including initiation, planning, execution, monitoring, control, and closure• Manage implementations by consistently communicating with client and key project stake holders• Work collaboratively with other departments impacting project to ensure all expectations are met• Tailor processes to meet the needs of individual projects• Manage client escalations by partnering with client and ADP points of contacts to ensure client satisfaction• Participate in role optimization initiative, serving as a PM in cross-training• Serve as point of contact for high-risk clients, visiting client sites to re-establish trust, client satisfaction, and continued business• Team Backlog Champion, ensuring book of business is implemented as per corporate forecast• Support team book of business reporting needs to identify client’s status for monthly billing forecasts• Mentor and train new HCMCs in various implementation processes and modules, ensuring quicker assimilation to the role Show less

  • Project Manager II

    Mar 2019 - now

  • Human Capital Management Consultant III

    Sept 2018 - Mar 2019

  • Human Capital Management Consultant II

    Sept 2017 - Sept 2018

  • Human Capital Management Consultant I

    Feb 2016 - Sept 2017