Anu Bala

Experience

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  Avis E Solution Pvt Ltd

  Aug 2015 - Jul 2018

  o Design/Development/Integration/Testing of a company-wide modern cloud-based multilingual Next-Generation Unified Call Center(NGUCC) solution for multimedia communication.o Cloud implementation for an agent-centric solution by adding domains.o Multilingual interface implementation for language translation in solution.o Supported VOIP calls using SIP protocol and Asterisk Communication system.o Implemented cost-saving solutions by solving the overgrowing problem of underutilization of servers in the data centers. Implemented load balancing across multiple servers, and configured trunks.o Designed and implemented the resource(trunk) allocation to VOIP calls, algorithm to access the configuration request upon call via java mediator module, completed request and sent response back to mediator.o Built a call scheduling system to activate the call-center agents at specified time intervals and with a better connect ratio leveraging REDIS and PostgreSQL.o Designed and developed intuitive client and server-side web-based applications.o Work with onshore and offshore team members and help them with technical/QA relatedissues.o Participating in hiring process by evaluating technical skills of candidates. Show less o Developed/Modified/Integrated/Tested different versions of the product. o Agent high availability and better connect ratio is ensured through dialer with different methods, call types, lead recycling rules, callbacks, campaign call routing, alternate dialing.o Utilized all the channels of communication like Voice(VOIP) Calls, SMS, Email, and Chat(multimedia).o Designing/Development/Integration of software: SMS Dialer, SMS Office, Oliva CRM, and Ticketing System.o Supported multiple call centers for the deployment.o Worked on the following: Communication Techniques: Web Sockets, Microhttpd, AGI Server, Curl (URL Posting), Gateway (Message) APIs, VMIME(Mail).Communication System: Asterisk-based trunks configuationLanguages: C/C++/Html5/CSS/JavascriptData Format : JSON/XMLFramework: AJAXDatabases: Postgresql/RedisDatabase application programs: libzdbProcess control services: Monit Show less o Development using HTML/CSS/JavaScript/AJAX/XML/C++/POSTGRES.o Test Area - API testing and Web Services (REST, HTTP, JSON).o Built Team Management Module(similar to JIRA) to generate new tickets based on internal and external issues of the organization. o Implemented Email functionality with a mime library for various organization teams depending on their assigned task. Worked on various production issues and implemented ad-hoc functionalities within very tight deadlines.o Implemented Bulk CSV import functionality to reduce setup time and saved data to redis.o Implemented service management system using C/C++/HTML/JS/AJAX/SHELL SCRIPTING/PYTHON/MONIT.o Collaborated with Business Analyst to get business requirements, and designed and implement them. Show less

  • SDE III

    Dec 2017 - Jul 2018

  • SDE II

    Mar 2017 - Dec 2017

  • SDE I

    Aug 2015 - Mar 2017
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  HCLTech

  Jul 2018 - Oct 2021

  o Speed up working efficiency while shooting by different models of cameras and adding new features.o Worked on Model-View-Controller Design Pattern in an Agile environment.o Handled the View part with a team and communicated with the Model part.o Defined the UI to draw active and passive widgets, on a canvas with draggable components to make a layout.o Added soft and hard key trigger events and Integrated with an existing framework for relevant feature action.o Added UI views and connected for state transition, and guards on a statechart editor with provided menu and connections. Integrated with an existing framework to display active features on the camera.o Maintained existing camera product by adding new features and resolved JIRAs, verifying existing features, making changes in code, build using Ares and Jenkins.o Used GIT for version control. Show less

  • Keysight

    Sept 2020 - Oct 2021

  • Trinetra

    Jul 2018 - Sept 2020
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  Conestoga Research, Innovation & Entrepreneurship

  Jan 2022 - Apr 2022

  TrueVue

  o Car-Wash development with amazing reports, google maps, and other functionality using Material Design/ Flex/ AWS/ MERN Stack.

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  Aerotek

  Oct 2022 - Feb 2024

  C++ Software Developer

  o Working on Autosar Technology(Advanced C++).

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  Amantya Technologies

  Apr 2023 - now

  Technical Lead

  Working on Telecom 4G & 5G