Taylor Lampkin

Experience

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  Oakridge Ford

  Jun 2009 - Jun 2012

  Showroom Coordinator

  -Greeted clientele and diagnosed their needs to direct them to the appropriate sales or service area;resulted in the efficient running of the showroom-Assigned sales consultants to clients based on an organized rotation to ensure fair opportunity among sales team and timely customer service-Answered inquiries in person and over the phone, often in call centre, to maintain effective and timely communication-Processed client contact information into database to maintain and increase client pool-Prepared general correspondence and reports, as well as other inventory and administrative duties to maintain a well-organized department Show less

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  BluDuby Remarkable Dining

  Jun 2012 - May 2017

  Head Hostess

  - Worked as part of a cross-functional team in a high-pressure and fast-paced environment, maintained a proactive and positive outlook, while catering to individual needs ensuring customer satisfaction.- Trained, oversaw, and motivated a team of hosts; resulted in immediate customer assistance and efficient and hospitable service

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  Robinson Hall/ Thorny Devil

  Jun 2014 - Dec 2015

  Server

  - Worked as a part of a cross functional team in a high-pressure and fast-paced environment to ensure events and service ran smoothly and efficiently- Served and waited on customers in various environments (dinner service, cocktailing, bartending) and catered to individual needs to ensure customer satisfaction- Responded to customer complaints in a proactive, professional and respectful manner to ensure a positive outlook by the customers, fostering employee satisfaction and repeat customers.- Performed opening and closing duties, including balancing cash and credit, to ensure the facility was prepared for service the following day. Show less

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  Sushi Fanatics

  Apr 2015 - Apr 2016

  Service Manager/Trainer

  - Trained and oversaw a team of servers; scheduled servers to maintain the effective management of the service staff- Worked as a part of a cross functional team in a high-pressure and fast-paced environment to ensure events and service ran smoothly and efficiently- Served and waited on customers and catered to individual needs to ensure maximum customer satisfaction- Responded to customer complaints in a proactive, professional and respectful manner to ensure a positive outlook by the customers, fostering employee satisfaction and repeat customers.- Performed opening and closing duties, including balancing cash and credit, to ensure the facility was prepared for service the following day. Show less

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  London Life

  Sept 2016 - Aug 2017

  Administrative Assistant / Auditor

  - Separated and indexed incoming insurance applications to maintain effective organization and maximum accessibility of documents relating to the Individual Life New Business department- Matched evidence to policy files, using the OnBase and AURA databases, to ensure each policy included a comprehensive and accurate set of forms and evidence enabling Underwriting decisions to be effectively made- Created and executed an internal individual quality performance audit to uphold quality standards within the department- Shared evidence with other insurance carriers based on incoming requests to maintain the effective flow of information between insurance companies- Performed other clerical duties; resulted in a well-organized and efficient department Show less

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  Canada Life

  Aug 2017 - Aug 2019

  Claims Examiner

  - Examined incoming dental claims, radiographs and tooth charts; cross-referenced with policy provisions and benefit instruction manuals to determine eligibility for benefits- Contacted dental offices and customer service representatives for outstanding information as to meet evidence and eligibility requirements-Consistently achieved outstanding production and quality levels to maintain superior customer service agreement levels

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  TMD | The Marketing Department

  Jul 2019 - Aug 2023

  • Account Manager

    Mar 2021 - Aug 2023

  • Account Coordinator

    Jul 2019 - Mar 2021
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  Book Depot

  Apr 2024 - now

  B2B Brand Manager, E-Commerce