Ralf Kretschmer

Experience

• 

  HP

  Oct 2004 - Jun 2010

  In my role as Key Solution Architect and Team Lead was covering the following areas: IT Strategy Management, IT Process Management, Service Management and Cloud ComputingMain responsibilities shifted to attracting new customer, continuously developing new offerings in these areas, supporting sales and revenue growth in these areas. The development of new consulting Services (technical, processes and organizational aspects) were based on feedback of our customers and in alignment with the sales department.During this time I had the functional management responsibility of consultants in this area, also covering resource management for the team. This also included being the main contact for customers and escalations.On top of this I was participating and leading international projects and gained additional experience in Partner Management for strategic partners in these areas. Show less In my role as a Solution Architect my responsibility was to guide a team of consultants at our enterprise customers to successfully implement technical solutions. My responsibilities were high level design and guiding and coaching the team to successfully finish complex projects. The solutions we implemented as in the area of IT Service Management and IT Service Lifecycle Management.In the role of the technical lead I was responsible for implementation teams in Germany, EMEA and in worldwide projects. On top of the technical guidance I was responsible for developing future business in the areas Service Lifecycle Management and IT Service Management. My role was to develop new offerings to attract new customers, supporting sales in winning new customers and preparing proposals. Show less I have joined HPs Consulting & Infrastructure team as a Technical Consultant. In this role I was designing and implementing technical solutions for IT Service Management and IT Lifecycle Management for our enterprise customers in Germany.My role was to support the customer from design of the solution until it was implemented in production. Implementations were based on a process design that was jointly agreed with the customer. The technical implementation was mainly based on HP OpenView and included technical and logical interfaces to other 3rd party software of the customer . Show less

  • Key Solution Architect and Team Lead

    Jan 2008 - Jun 2010

  • Solution Architect

    Jul 2006 - Dec 2007

  • Technical Consultant

    Oct 2004 - Jun 2006
• 

  Microsoft

  Jul 2010 - now

  Leading a team of Solution Sales Specialists, as part of the Specialist Team Unit in Germany, working with enterprise customers in the Automotive Industry (OEM and suppliers), Financial Services and Insurances.The team helps our customers identify and qualify opportunities to innovate and/or save costs by building on the Microsoft Azure Cloud. In my day-to-day I look after the growth of the business in my sectors by leveraging key trends, external and internal, guiding and coaching my team as well as direct engagement with customers and partners. Show less Leading a team of Cloud Architects, as part of the Customer Success Organization in Germany, working with selected customers in retail, consumer goods and with SAP.Through deep engagements with both business and technical stakeholders, the team helps our customers identify and qualify opportunities to innovate and/or save costs by building on the Microsoft Azure Cloud. In my day-to-day I look after the growth of the business in my sectors by leveraging key trends, external and internal, guiding and coaching my team as well as direct engagement with customers and partners. Show less In this role I was responsible for a team of Technical Processionals (Consultants and Support Engineers) in Germany, Czech Republic and Slovakia to successfully deliver technical projects and support our enterprise customers in the EMEA time zone. The technical team deliveries are predominantly in the areas of Security, Identity and Cybersecurity. This role include the responsibility of driving the Identity and Security Business in Germany as well as in Czech Republic and Slovakia.Besides driving customer satisfaction, managing revenue, margin and cost my responsibility was to develop the technical and professional talent in the team. Show less Main responsibility of my role during this time was to lead and develop my team of Technical Professionals (Consultants and Architects) to successfully generate new business and deliver projects at Microsoft Consulting Services enterprise customers within Germany. The responsibilities additionally included Business development, forecasting, defining readiness activities for the team to close knowledge gaps and be ready to deliver on technology that was recently released by Microsoft (main areas were Windows 10, Enterprise Mobility and Security).Additionally I had the chance to lead the alignment of the EMEA Delivery Teams for Microsoft Dynamics projects with the local German subsidiary (including business forecast, project staffing, managing escalations and hiring activities). Show less During this time my role was to build up and managing a new team for the Incubation Business within Microsoft Consulting Services. Our teams responsibility was to generate new business for Microsoft Consulting Services for new and smaller customer and growing these customers to become managed accounts.My responsibility was to meet revenue, delivery margin and delivery mix targets for those customers and achieve substantial growth from one year to another. Therefore this role included Strategic Portfolio Management for Incubation Business.For larger and strategic projects I was taking over the program manager role (focus on Microsoft Dynamics related implementations). Show less In my role as Engagement and Projects Manager for Datacenter Services my main responsibilities were successfully winning and delivering large and strategic projects in the area of Cloud Computing at our global customers. This included the responsibility for revenue, margin as well as customer-, partner- and employee satisfaction.Being in a managerial role my focus areas on a day-to-day basis were definition of project scopes in alignment with the customers, consulting teams and sales, definition of a successful delivery strategy, resource mix as well as risk mitigation strategies. My role also included the development of the solution portfolio for Cloud Computing and Datacenter Services, development of market strategies and the generation of business plans to achieve profitable business growth.During this three years' timeframe I also had the chance to take over some "red projects" to recover in my role as program manager for an enterprise customer. These projects were in different technology areas. Show less

  • Senior Solution Sales Manager - Automotive, Financial Services and Insurances

    Apr 2022 - now

  • Intelligent Cloud Lead - Retail & SAP - Customer Success Unit

    Mar 2018 - Mar 2022

  • Manager Services Delivery - Security and Identity EMEA

    Apr 2017 - Feb 2018

  • Practice Manager - Devices and Enterprise Mobility

    Apr 2015 - Mar 2017

  • Delivery Management Manager (acting) for Incubation Business

    Jul 2013 - Mar 2015

  • Service Line Engagement Manager

    Jul 2010 - Jun 2013