Craig Shipman

Craig Shipman

Director of Customer Service

Followers of Craig Shipman362 followers
location of Craig ShipmanRaleigh-Durham-Chapel Hill Area

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  • Timeline

  • About me

    Senior Manager at Deloitte

  • Education

    • University of North Carolina at Chapel Hill

      1990 - 1996
      Bachelors Political Science, Psycology, Sociology
  • Experience

    • Worden Brothers Inc

      Dec 1996 - Jan 1998
      Director of Customer Service
    • Worden Brothers Inc

      Dec 1998 - Jun 2009
      Director of Customer Training

      Established and led 40+ trainers and staff. Department responsible for hosting hundreds of seminars globally teaching investors technical analysis and market timing software. Also charged with running weekly webinars and software documentation.

    • Xerox

      Feb 2010 - Nov 2013

      In charge of 400 seat outsourced call center serving a Fortune 100 client. Managing the largest outsourced contact center for a Fortune 100 client. Currently managing 17 supervisors and 200 production agents.

      • General Manager

        Oct 2012 - Nov 2013
      • Program Manager

        Oct 2011 - Oct 2012
      • Operations Manager

        Feb 2010 - Oct 2011
    • Deloitte

      Nov 2013 - now
      • Senior Manager

        May 2022 - now
      • Manager

        Jun 2017 - May 2022
      • Senior

        Aug 2016 - Jun 2017
      • Specialist Master

        Nov 2013 - Aug 2016
  • Licenses & Certifications

    • Global Professional in Human Resources® (GPHR®)

      HR Certification Institute - HRCI
      Jan 2017
      View certificate certificate