Deep Enrich
Craig Shipman
Director of Customer Service
362 followers
Raleigh-Durham-Chapel Hill Area
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About me
Senior Manager at Deloitte
Education
University of North Carolina at Chapel Hill
1990 - 1996Bachelors Political Science, Psycology, Sociology
Experience
Worden Brothers Inc
Dec 1996 - Jan 1998Director of Customer ServiceWorden Brothers Inc
Dec 1998 - Jun 2009Director of Customer TrainingEstablished and led 40+ trainers and staff. Department responsible for hosting hundreds of seminars globally teaching investors technical analysis and market timing software. Also charged with running weekly webinars and software documentation.
Xerox
Feb 2010 - Nov 2013In charge of 400 seat outsourced call center serving a Fortune 100 client. Managing the largest outsourced contact center for a Fortune 100 client. Currently managing 17 supervisors and 200 production agents.
General Manager
Oct 2012 - Nov 2013Program Manager
Oct 2011 - Oct 2012Operations Manager
Feb 2010 - Oct 2011
Deloitte
Nov 2013 - nowSenior Manager
May 2022 - nowManager
Jun 2017 - May 2022Senior
Aug 2016 - Jun 2017Specialist Master
Nov 2013 - Aug 2016
Licenses & Certifications
- View certificate
Global Professional in Human Resources® (GPHR®)
HR Certification Institute - HRCIJan 2017
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