John Mickey, PhD, PMP

Experience

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  The Catholic University of America

  Oct 2011 - May 2018

  President, Graduate Student Association• Managed an organization of 9 paid employees and 50 volunteers with a $200k annual revenue.• Oversaw business process improvement for services and disbursements; implemented cost-sharing model that enabled 33% more students to receive financial support.• Coordinated with the CUA Writing Workshop to implement program changes to its flagship Dissertation Boot Camp and Writing Workshop series, which drove high participant satisfaction and created waiting lists.• Maintained website using Topaz, CSS and HTML; implemented Google Analytics, using the data to revise the highest-engagement areas, identify user experience issues, and track the impact of marketing campaigns.• Planned and executed social and professional development events.• Served as voice and advocate for graduate student interests to University leadership.Parliamentarian, Graduate Student Association• Successfully led effort to draft new governing documents, resulting in a simplified, 3-page constitution and 20 pages of bylaws, from a 45-page single original document.• Served as subject matter expert on organization rules, compliance requirements, and regulations.• Led and maintained schedule for bi-monthly meetings of 50-70 participants.• As an official member of the University's Re-Accreditation Committee, completed and documented a study on the impact of student retention programs. Show less

  • Teaching Assistant

    Jan 2015 - May 2018

  • Program Manager

    May 2011 - May 2015

  • Graduate Assistant

    Oct 2011 - May 2012
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  Congressional Research Employees Association

  May 2015 - May 2016

  Knowledge Manager and Digitization Lead

  • Acted as research assistant for employee and labor concerns.• Converted over 300 feet of paper records to an organized, digital system.

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  Self-Employed

  Jun 2015 - Jul 2018

  DC Independent Tutors

  • Coached writing and academic topics to professionals and college-level students• Managed marketing and payments.

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  US Government Accountability Office

  May 2016 - Sept 2016

  Analyst (Intern)

  • Designed and implemented templates for 23 audit publications, saving repetitive labor by automating data entry from a central database using Visual Basic scripting.• Designed audit project plan and worksheets; trained auditors on project plan and tools.• Followed Generally Accepted Government Auditing Standards (GAGAS) while supporting an audit of all major ($500m+) acquisition programs in a major Federal agency.

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  Thematically

  Feb 2018 - Jul 2018

  Senior Analyst

  • Led analytics strategy, oversaw analysts, and completed projects such as categorizing 50,000+ technical web pages for a professional association. • Performed product demonstrations, supported sales, and provided customer support.

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  ECS

  Jul 2018 - now

  Department of Veterans Affairs, Veterans Experience Office Contact CenterProject Manager III-----• Managed Knowledge Management and Data Analysis services for a federal contact center with 450 Agents, leading to a contract expansion of 4 new positions and supporting portfolio's "Excellent" client ratings annually.• Designed Knowledge Management Framework, including taxonomy, retention policy and location, audience shaping and knowledge dissemination, and processes for developing, publishing, revising, and archiving knowledge materials.• Implemented KM strategy that increased Agent engagement with Salesforce Knowledge by 4.5x over 3 years, projecting 3.6 million annual uses in 2025.• Directed automation and process improvements, saving 3,500 supervisor and operations labor hours annually.• Reduced KM Library size by 60% by eliminating outdated content and revising remaining materials for accuracy and compliance.• Advised leadership on policies, governance, software acquisition, strategic planning, and risk management. • Designed & re-engineered 40+ Standard Operating Procedures; developed templates and style guides for multiple platforms.• Implemented Agile project management using JIRA/Confluence, Microsoft Planner, and SharePoint.• Authored 200+ new KM articles and completed 1,600+ revisions for continuous accuracy regarding VA’s technology, benefits, and healthcare services.• Developed custom Power Apps and SharePoint solutions to improve and control business operations.• Conducted training for frontline staff and operations on technology and business processes.• Tracked and analyzed KPIs for 23 separate IT Project Management and operations support teams, such as Change Management, Communications, and Veterans Outreach.ECS Federal, LLC (Corporate Support)-----• Performed recruiting, employee management, and expense / profit management.• Supported business development that achieved $50m+ new business and placement on vehicles worth $1bn+. Show less Securities and Exchange Commission > Office of Information Technology > Privacy OfficeProject Manager II, Technical Writer-----• Authored 43 risk management assessments for critical IT systems.• Designed and implemented processes, procedures, and products for IT Privacy assessments.• Performed contract management, resulting in the customer’s purchase of a new business line and 5 new employees.• Designed and organized annual Privacy Incident exercises for executive leadership. Show less

  • Manager (Project Manager III)

    Dec 2021 - now

  • Manager (Project Manager II, Technical Writer)

    Jul 2018 - Dec 2021