Jim Mitkovski, PMP, CCP

Experience

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  George Brown College

  Jul 2003 - now

  Professor (Part-time) / Post Graduate Program - Business Analysis & Health Informatics

  College instructor with varied responsibilities including developing course content and lecturing on IT Project Management concepts within a Business Analyst & Health Informatics Post Graduate Program at George Brown College. Includes 2 years experience delivering a varied Mathematics curriculum at Mohawk CollegeCourse Development:- Developed Project Management course content and continue to deliver lectures for the Business Analysts & Health Informatics Post Graduate Degree programs established in 2010- Developed course outlines, lectures and lab material (including Project Management, Technical Project, Mathematics, Support Services, Voice Network Technologies) for the Wireless Post Graduate Degree Programs established in 2003Student Development:- Focused Technical Project course to include lectures on communication skills, organizational behavior, conflict management, group dynamics and other relevant soft/transferable skill sets - Applied various teaching techniques and learning strategies; created project based learning initiatives to simulate practical applications of theories and formulas- Liaised with Industry leaders for attendance and participation on program advisory committees- Participated in student promotional meetings- Counseled students on career paths; offering one on one time to help map out job searching techniques, assessment of hard and soft skills, qualifications and interview skills. Show less

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  Burlington Hydro Inc.

  Jun 2004 - May 2006

  Engineering/Design and Project Manager

  Engineering & Design:- Designed primary electrical distribution services for commercial/industrial developmentsProject Management:- Coordinated and managed deployment and installation projects for commercial/industrial and residential electrical services.- Managed the administration of project schedules and timelines for 30+ service projects with budgets of $10,000 - $90,000- Introduced Project Management methodologies and MS Project to the organization as tool for tracking and managing service projects to improve customer relations and timelines Show less

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  TELUS

  May 2006 - Nov 2018

  Managed a high performing, 100% engaged team that includes PMs, BAs, and financial analysts. Provided operational support and strategic planning responsibilities for the Wireline Build Program PMO/Project Management- Led transformational, strategic projects including a multi-year SAP PS program that enabled scheduling & capacity management capabilities + E2E redesign of project management processes. The program resulted in:*2x increase in project on-time performance*35% reduction in cycle time - Led projects related to SAP PS including: Foundational Enablement (FE) upgrade, Service Pack16 upgrade (IFRS prerequisite) & TELUS International Enablement projects. - Led SAP Governance, Risk and Compliance project to address SOX Audit deficiencies.Activities included: analysis of user profiles and transactions, identification of conflicts in roles, recommendation of remediation activities Process Automation Using a Lean/Six Sigma approach, delivered 60% savings in operational expenses through enhancing workflow, process redesign, offshoring, automation and training- Improved completion times by 73% - Improved SLA 2x; 97% of all orders completed within 5 days or less - Increased our volumes / capacity to manage work by 20% while reducing headcount- Eliminated 150 hr / month via VBA and RPA capabilities.Operational Reporting - Scorecard, KPI Development- Developed / coordinated a cross functional, multi-VP balanced scorecard- Provided recommendations on new operational performance measures and KPIs- Developed/implemented new KPIs- Coordinated the development and execution of operational reportsTraining & Development- Led PMO Lunch & Learn Series: *Business Case Development; SAP / Project Management; Estimating Time and Cost Best Practices; Agile; Better Decision Making; Selling Your Idea- Coordinated development of Intro to Agile Concepts (Scrum and Kanban). Our team trained over 300 internal resources realizing $60,000 savings in training expenses Show less Managed activities within the full life cycle of in-house and vendor software development projects across the Wireless Rating and Billing & TELUS Digital IT systems and platforms. Supervised project teams of up to 100+ resources, forecasted and administered budgets between $8M - $10M, and managed multiple aspects of vendor engagement and relationships.Program Management (Wireless Billing and Rating Program)- Led all project planning and execution activities for all functional and technical changes scheduled across four (4) releases per year and an overall yearly budget of 8-10 million dollars. - Enhancements, new capabilities & upgrades within the program included:* Rating/billing enhancements (server/database/application) specific to build of the HSPA network* Application and database changes related to HST enablement requirements for the province of Ontario* Oracle Database and Operating System O/S (Solaris10) upgrades of existing IT Billing and Rating infrastructure*Infrastructure upgrades and support for new Business applications/capabilities & initiatives related to TELUS Mobility growth *PCI Compliancy related changesProject Management (TELUS Digital & Other)- Led all project planning activities and the delivery of performance related enhancement projects for TELUS Digital (TELUS Mobility Portal, telusmobility.com)- Delivered a 2x improvement in login transaction times (from 15s to 6.5s) utilizing multiple strategies including:*Landing page redesign and optimization*Weblogic Portal upgrade*Caching data and implementation of Coherence Cache (Oracle) solution*Optimize/redesign web service calls*Implementation of performance monitoring tools (dynaTrace, Gomez reporting)*Voice of the Customer feedback- Managed the Call Feature Enhancement Program that delivered projects for Visual Voicemail and Phone Book Backup with required changes in online activation and self serve management portals, provisioning, rating/billing and message engine. Show less

  • Manager - Project Management Office

    Nov 2012 - Nov 2018

  • Senior IT Project Manager

    May 2006 - Oct 2012
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  Centennial College

  Jan 2019 - Jun 2021

  Program & Change Management Consultant

  Leading the planning, design and implementation of a College wide BYOD (Bring Your Own Device) Program. The program is in response to rapidly evolving educational requirements driven by technological advancements. The program is intended to enhance the students digital competencies in learning and the instructors focus on teaching.• Define and recommend governance and program management implementation models• Develop detailed business case• Define sub-programs / projects and develop/define scope, benefits, risks and costs across core components:- Digital Learning (including course redesign + faculty professional development activities)- Governance (policies, procedures and process related to acceptable IT use policy, data management policy, privacy, supported platforms and devices, program and project KPIs, other)- Facilities / Infrastructure (power provisions and classroom configuration)- IT Infrastructure & Technology (WIFI upgrades, network capacity, MDM solution, IT help desk services, software application management, other)• Evaluate & implement digital equity recommendations• Develop & lead the 3-4 year program to implement BYOD transformation Show less

• 

  York University

  Jun 2021 - now

  Director, Program Office - Student System Renewal Program (SSRP)

  The SSRP is a transformational program that will impact nearly every aspect of a student’s experience and touch all faculties and divisions at York University. The SSRP is user-focused, and the team will work together with the York community to enable outstanding services that will result in high user satisfaction. We are all accountable for providing enhanced value to students, faculty, and staff, and delivering simple, efficient, and for-ward-looking services.When completed, the SSRP will be the cornerstone of the University’s Enterprise Architecture, creating a unified state-of-the-art information technology backbone with interdependent links to core system and technology environments within the University. Show less