Jeevan Gambheere

Experience

• 

  GlobalSoft Infotech

  Aug 2009 - Oct 2010

  Technical Support

  ERP software suport

• 

  IBM

  Dec 2010 - Mar 2019

  Backup admin Responsibility: Tool : Tivoli Storage managerDaily health checks - Monitoring DB, logs and scheduled admin activity for generating daily report.Troubleshooting daily failed and missed backup and create node occupancy report accordingly & as per need perform manual backup on failed nodes.Knowledge on TSM component, storage pools, collocation, reclamation, Configuration/managing of device class, storage pool.Administration work for TSM , backup & restoration of data as per schedule and client need.Knowledge on Handling Media management operations for Tape Libraries, checkin-checkout of tape, maintains scratch volume.Registering nodes to the proper Policy Domain and associating to schedule., Installation and Configuration of Backup client & Server, restoration of clients running UNIX, Linux & windows as per our policyBackup Implementation for a new project, installation of backup software on the backup Clients and configuring based on customer’s requirement.Experience on IBM Tape library - Model 3584 and Handling Media management operations for Tape Libraries,Offsite Tape management.Analyze and resolve escalated problems within target SLA.Working Knowledge in Change management (CM) and Incident Management (IM).Providing on call support 24*7 and regular support for NA shared time.Performing Data restore operation for UNIX /windowsFrequent KT sessions with co-workers and new Team members. Show less Tool : Tivoli workload scheduler and Tivoli Storage managerDaily Monitoring Key Responsibilities:Execution of Daily Schedules.Experience on IBM Tivoli Monitoring (TWS) & Ticketing tool Remedy.Change management, Problem Management, ticket auditing and monitoring all Critical, Major and Minor alerts and meeting their SLA’s in time to fix the errors and problems.Maintained documentation from start of application support in the project, Review and Update of operational documentation.Well scheduled daily activities, applications health checks and status report.Creating daily status reports of all the application.Hands on experience on UNIX, Windows and Tivoli (Tivoli workload scheduler) to perform job activities.Help level 1 & 2 team to resolve the issues and escalate it to higher levels as per SLAMonitoring all Critical, Major and Minor alerts and meeting their SLA’s in time to fix the errors and problems.Configuration, monitoring & analyzing event, alert and appropriate actions taking, proactive trouble shooting skills and solving problems in a short time.Performed daily workaround on the jobs to Failed/Success/Rerun/Forced-complete/Hold/Waiting & Troubleshoot the failed jobs to fix the issuesWorked in a TIVOLI management team for on call support & Interacting with onsite client.Operational Incident Management, Meeting SLA in Incident of Remedy.24 x 7 monitoring of the Applications.Reporting – Shift Handover, Daily Status Reports, Statistics gathering etc. Show less Responsibilities: Windows OS [Windows 2003/2008]1. Installation of Win 2000 Server, Win 2003/2008 R2 Server,; 2. Configuring the Server as per the ITCS104 Security Compliance.3. Fix the vulnerability.4. As per the project requirements managing User ID's Management.5. Diagnosing server & Application issues.6. Antivirus management.7. Group policy design, configuration & management8. DNS, DHCP, FTP server design & configuration. 9. Backup configuration & restoration.10. User ID Management11. HDD mounting and OS Installation12. Diagnosing server troubleshooting.13. Applying Patches for Production and Development Environment with in Scheduled Outage Show less

  • System Support Specialist

    Jan 2016 - Mar 2019

  • Sr. Operational Analyst

    Dec 2012 - Jan 2016

  • Technical Support Engineer

    Dec 2010 - Nov 2012
• 

  Tata Consultancy Services

  Apr 2019 - now

  Technical Consultant

  Azure cloud backup,Data center operation, IBM Spectrum protect backup