Joshua Wolfe, MBA

Experience

• 

  Cherokee County Fire & Emergency Services

  Jan 2011 - Aug 2012

  Firefighter I, EMT-B
• 

  Music & Arts

  Jun 2012 - Jan 2015

  Retail Store Manager
• 

  Bank of America

  Jan 2015 - Jan 2017

  Relationship Manager
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  Social Entrepreneur Corps

  May 2019 - Jun 2019

  International Business Strategy Consultant

  Worked with several local business owners of various sized organizations to develop a strategy framework leveraging community tourism as a local economic driver.

• 

  GEICO

  Jun 2019 - Aug 2019

  Business Process Improvement Consultant

  Analyzed business processes across multiple departments (Sales, Service, Claims, HR)Proposed strategies for growth, retention, and development (with measures for implementation).Delivered presentations to LOB Directors and Senior Leadership.

• 

  KPMG

  Mar 2021 - now

  Projects Include: • For a $22B multinational energy and utility company: Led a workload and capacity assessment workstream focused on the Energy Efficiency business unit to assess the type, volume, and distribution of work with recommendations for improvement, redistribution, and potential role redesign. • For a $13.4B healthcare organization: Assisted in the learning and adoption of a new, integrated timekeeping and scheduling platform (UKG Dimesions/Pro Workforce Management) for nearly 100,000 employees, by creating 60+ job aids, hosting workshops, live training sessions, and delivering digital-on-demand training content.• For a $7.28B energy and utility company: Facilitated the change management, learning, and adoption of a new portfolio of ServiceNow-based systems including: Problem Management, Business Impact Analysis/Business Continuity Management, Cloud Management, and Service Catalog Order Guides via workshops, live training sessions, quick reference guides, and video training guides.• For a $10B multinational professional services firm: Enabled the change management, learning, and adoption of a new ServiceNow-based legal service delivery platform via workshops, live trainings, quick refence guides, and hypercare sessions, ultimately providing a unified experience between the employees requesting legal support and the legal teams serving them. • For a $2.67B global IT Security Services firm: Helped re-design and coordinate the customer support org into a regio-centric/product-based structure, providing clarity via re-imagined career paths, job architectures, talent frameworks, and competency matrices. Show less

  • Senior Associate - Human Capital (Organization Design/Change Management)

    Oct 2023 - now

  • Associate - Human Capital Advisory

    Jan 2022 - Oct 2023

  • Associate - Customer Solutions Advisory

    Mar 2021 - Jan 2022