Jeff Korte

Experience

• 

  M4 Data Inc

  Jan 1994 - Jan 2001

  Technical Sales and Service Manager
• 

  Quantum

  Dec 2000 - Dec 2002

  Technical Manager

  Field service management for legacy hardware support, technical support for end-users, resellers, OEM's, and service engineers, managed the Florida depot repair facility repairing legacy tape products and the Quantum M1500 and M2500 tape libraries and drives.

• 

  Pinetree Peripherals Inc.com

  Dec 2002 - Apr 2011

  VP Technical Services

  •Management responsibility for all services operations, including depot repair and field operation for the support of data storage drive and libraries.•Directed 3rd party field service activities to assure over all quality of service.•Repair of multi-vendor data storage tape drives and storage libraries to the FRU and component level. •Provide 24 x 7 technical support via phone & e-mail for end-users maintenance providers and field engineers.•Provided pre and post technical sales support to our sales department, OEM’s & resellers.•Responsible for developing repair and support procedures for new products. Show less

• 

  Strategic Support Solutions, LLC

  May 2011 - Nov 2017

  Manager, Technical Services

  Strategic Support Solutions is made up of tape and tape library experts who only support high-end data storage products. Along with our vast knowledge of the products that make up this industry, ranging from 9/36 track to today's highly technical data storage libraries, we have a massive parts inventory that allows us to support our customers with the parts, upgrades, repairs, and on-site maintenance requirements.My role is to provide our customers with creative and flexible solutions needed to service and support the complex hardware that makes up today's tape drives and storage libraries. Please give me a call and let me know how I can help you. Show less

• 

  Park Place Technologies

  Nov 2017 - now

  Senior Advance Engineer

  A strategically focused business leader with a track record of building and operating support operations that provide an extraordinary customer experience. A customer advocate that develops service organizations that take responsibility for delivering “best in class” services that drive sales and can be marketed as a company differentiator. Expertise spans all operational functions of a global service organization, with technical emphasis on advance support on storage products.Specialties• Advance Technical Support• P&L Management • Field Service Operations• Service Readiness • Key Account Management• Service Marketing / Business Dev • Technical & Field Support• Partner Management • Training / eLearning / Tech Pubs• Repair Operations • International Experience/Responsibility• Diverse Markets Experience • Continuous Improvement• Technology/Health and Fitness/Industrial Automation • Parts Logistics / Supply Chain Show less