Anshuman Yadav

Experience

• 

  Tata Consultancy Service

  Dec 2011 - Aug 2017

  Customer Service Manager

  ⦿ Managing day-to-day activities at Centers and PASSPORT BACK OFFICE.⦿ Handlng a team of 36.⦿ To act as passport domain expert to all the staff⦿ Resolving issues and concerns of the staff⦿ Managing P&L and to act as the Cost Centre head of the Project⦿ Overall responsibility of physical assets and their movements⦿ Overall in charge for operations and service delivery Of the project, PBOs and Police Department⦿ Liaison with the MEA staff.⦿ First point of escalation for applicant grievances⦿ MIS reporting⦿ Coordinating with core support team for Project Operations⦿ Identification of staff member for performing the role of Information Security Coordinator (ISC)within the team. Refer security Procedure document for ISC’s responsibilities.⦿ C’s responsibilities.⦿ Managing expense within approved budgets of the Center Show less

• 

  Tata Consultancy Services

  Sept 2017 - now

  Develops fulls scale project plans, including timelines for deliverables;Manages project budgets and resource allocation effectively;Provides direction and support to project team;Tracks project deliverables using appropriate systems, tools and techniques;Manages, prioritises and executes multiple projects from concept to completion and works within tight deadlines;Identifies potential gaps and is constantly on the lookout for ways to improve processes for higher deliverables;Designs different business concepts related to change management and new processes to help overall efficiency of the project;Develops best practices for project execution and management to ensure a flawless process; Any other duties as requested by the reporting line. Show less

  • Service Delivery Manager

    Sept 2017 - now

  • Project Manager

    Sept 2017 - now