
Fergan Van Jaarsveld
Tutorial Assistant - Computer Science 101 (COS101)

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About me
Junior Customer Success Engineer at DataProphet
Education

Northlink College
2016 - 2016Certificate CompTIA A+
Cape Peninsula University of Technology
2020 - 2021Bachelor's degree Information and Communications Technology in Applications Development
Damelin
2017 - 2019Diploma Information Technology
University of the Western Cape
2021 - 2022Honours Degree Computer Science
Experience

University of the Western Cape
Feb 2022 - Mar 2022Tutorial Assistant - Computer Science 101 (COS101)- Utilized online platform to engage students in interactive coding activities and reinforce learning.

DataProphet
Mar 2022 - now- Conduct data analysis identifying team resource impact based on defined metrics for continuous improvement.- Technical support to client base, ensuring swift issue resolution and maintaining high customer satisfaction.- Lead onboarding processes and conduct training of internal processes for on-call staff.- Collaborate with engineering and EDGE team to escalate and prioritize critical issues, resulting in improved response and resolution times.- Provide EDGE support by investigating device logs to diagnose potential issues.- Manage and resolve Tier-1 and Tier-2 technical support cases where applicable.- Create and maintain technical documentation, knowledge base and troubleshooting guides.- Contribute to the improvement of internal processes by identifying recurring issues and suggesting solutions. Show less
Junior Customer Success Engineer
May 2022 - nowSoftware Engineer Intern
Mar 2022 - May 2022
Licenses & Certifications

Golden Key International Honour Society
University of the Western CapeSept 2023- View certificate

CompTIA A+
CompTIANov 2016 - View certificate
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AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Aug 2022
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