Fergan Van Jaarsveld

Experience

• 

  University of the Western Cape

  Feb 2022 - Mar 2022

  Tutorial Assistant - Computer Science 101 (COS101)

  - Utilized online platform to engage students in interactive coding activities and reinforce learning.

• 

  DataProphet

  Mar 2022 - now

  - Conduct data analysis identifying team resource impact based on defined metrics for continuous improvement.- Technical support to client base, ensuring swift issue resolution and maintaining high customer satisfaction.- Lead onboarding processes and conduct training of internal processes for on-call staff.- Collaborate with engineering and EDGE team to escalate and prioritize critical issues, resulting in improved response and resolution times.- Provide EDGE support by investigating device logs to diagnose potential issues.- Manage and resolve Tier-1 and Tier-2 technical support cases where applicable.- Create and maintain technical documentation, knowledge base and troubleshooting guides.- Contribute to the improvement of internal processes by identifying recurring issues and suggesting solutions. Show less

  • Junior Customer Success Engineer

    May 2022 - now

  • Software Engineer Intern

    Mar 2022 - May 2022