Koketso L.

Experience

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  Dimension Data Middle East and Africa

  Jul 2015 - Apr 2020

  Product Specialist

  -Meeting specified financial goals and achieve product saletargets-Assisting the sales team in closing deals, as well as maintainsales forecasts to influence future deals-Have expertise to train our internal teams in optimizing salesand customer satisfaction-Collaborate closely with vendors to understand the markettrends associated with the product, as well as having thelatest product information at your fingertips-Technical minded individual who can talk on a technical levelas well as articulating the Business-Do Demo’s / Product Updates and Proof of Concepts on myassigned Product Portfolio.-Ensure optimal sales results, profitability and continuedgrowth of a given product within the organisation-Strategic business plan for Vendor relation-Product and solution Presentation Show less

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  Woolworths Financial Services

  Sept 2015 - Jun 2016

  Customer Service Assistant

  -Attracts potential customers by answering product andservice questions; suggesting information about otherproducts and services.-Opens customer accounts by recording account information.-Maintains customer records by updating accountinformation.-Resolves product or service problems by clarifying thecustomer's complaint; determining the cause of theproblem; selecting and explaining the best solution to solvethe problem; expediting correction or adjustment; followingup to ensure resolution Show less

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  Intel Corporation

  Oct 2020 - Feb 2023

  Industry Technical Specialist

  Technical Sale Specialists responsible for:• Influencing and advocating Intel based products and solutions for all of Intel's Business units.• Ensuring that all technical and architectural needs of our covered accounts are understood and that we are working with the customer, also pulling together BUs Team and partners to develop technical solution.• Help solve our customers business problems and create significant pull for Intel's products and solutions.• Build relationships with key account stakeholders and ecosystem partners and become a trusted technology advisor to them.• Managing multiple technical engagements from pre-sales inception through proof-of-concept and final deployment.• Knowledge sharing to the industry CSPs, ISVs, OEMs and SIs on latest Intel technology and optimization solution the can leverage in their solution. Show less

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  Massmart

  Jun 2023 - now

  As the Product Manager for Search Engine Marketing (SEM),I play a pivotal role in driving the growth and performance of our digital marketing products. Collaborating closely with cross-functional teams including Engineering, Marketing, Sales, and Data Analytics to define and execute the product roadmap for our SEM solutions. Provide strategic insights and technical expertise that will directly impact our ability to deliver effective search engine marketing campaigns that drive business growth for our clients.Responsibilities:Define Product Strategy: Develop a deep understanding of market trends, customer needs, and competitive landscape to define the SEM product strategy and roadmap.Drive Product Development: Collaborate with Engineering and Design teams to prioritize features, manage product development cycles, and ensure timely delivery of high-quality SEM products.Optimize User Experience: Continuously improve user experience by leveraging data-driven insights, conducting user research, and implementing A/B testing strategies.Monitor Performance: Establish key performance indicators (KPIs) and analytics frameworks to monitor product performance and identify opportunities for optimization.Cross-Functional Collaboration: Work closely with Marketing, Sales, and Customer Success teams to drive product adoption, gather customer feedback, and support go-to-market strategies.Stay Ahead of Industry Trends: Stay informed about industry developments, emerging technologies, and best practices in SEM to maintain our competitive edge. Show less

  • Ecommerce Product Manager-Search Engine Marketing

    May 2024 - now

  • Ecommerce Product Manager-Merchandise

    Jun 2023 - May 2024