Dhaval Punwatkar

Experience

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  Spree BITS Goa

  Sept 2017 - Mar 2020

  Trained and led a 3-tier department of 150+ students and generated record 400+ leads comprising of sponsors, artists, sports associations, celebrity sportsmen etc.

  • Research and Cultural Head

    Apr 2019 - Mar 2020

  • Event Coordinator

    May 2018 - Mar 2019

  • Coordinating Associate

    Sept 2017 - Apr 2018
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  Dance Club BITS Pilani K. K. Birla Goa Campus

  Jan 2018 - Apr 2019

  Core Member
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  Peer Mentorship Program, BITS Goa

  Aug 2018 - Apr 2019

  Student Mentor
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  UltraTech Cement

  May 2019 - Jul 2019

  Summer Intern
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  Insight Alpha

  Aug 2020 - Dec 2020

  Management Trainee
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  Frendy

  Sept 2020 - Oct 2020

  Product & Design
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  Uni Cards

  May 2021 - Aug 2022

  Product (Checkout & CRM)

  • Piloted ”Credit Limit Revision Program” for credit-worthy users, which contributed 17% increase in monthly user expenditure.• Launched an in-house CRM and automated 98% of support tickets by introducing flows like User Deactivation, Account Settings, Billing Date change and many others. • Increased revenue from fees by 14% through UI/UX changes in Bill Payment flow. • Increased transaction success rate by 26% by identifying breaking points and resolving them with Razorpay (4L+ users monthly).• Built the entire dashboard and owned weekly reporting for metrics of the Checkout Page, App Engagement, Fees Revenue, App Rating, Emergency Cash product & Pay 1/3 product. Show less

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  Zepto

  Aug 2022 - Dec 2023

  Product Manager - Growth

  Driving the Acquisition & Activation strategies at Zepto, encompassing a range of areas from Website and Performance Marketing to Referral and Demand Shaping.

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  Tata 1mg

  Feb 2024 - now

  Product Manager - Loyalty